Automated Alerts for Zero Canvas Entries
Is there a way to automate alerts when a Canvas receives zero user entries or sends over a specific time period? This would help us proactively catch issues such as incorrect entry criteria, audience filters, or triggering problems—without relying on manual oversight.
Payment Reminder
Hi All, I am trying to create a canvas that will send payment reminders for user who have booked an appointment and have not yet paid. It should send a message 24 before the appointment date if payment has not been made. I need to make sure that the reminder is only sent to that specific appointment with the payment pending (the user can have multiple appointments booked - some paid, some not). I am passing one custom event for appointment_reserved and properties for user_id and booking number (appointment_uuid). I have another custom event for appointment_paid and properties for user_id, booking_number and amount. I created a triggered canvas that will fire based on appointment_reserved. In the canvas, I added a Delay step and set it to wait until 24 hours before the appointment. Then a added an Action step checking if there is an appointment_paid (custom event) for that specific appointment_uuid (property). If yes, the user exits the canvas, if not, he receives the Payment Reminder message. This is not working, and I am pretty sure I am setting this up incorrectly in the Action step. Could anyone please help?Email engagement performance reporting by canvas step
Hello community, First time poster with my company being on Braze for 5 months. I am trying to find a way to extract engagement performance metrics (such as open%, CTOR%, deliverability%) for all emails sent during a 7 day time period. the only reports I have found wrap up all canvas step emails as a total canvas result. I am hoping the community can steer me to a solution that my team and I as marketing end users can create a report within 'Report Builder', or similar, so we can monitor individual canvas step emails and campaign email engagement results within a single report. Cheers, TimHow to trigger instant in app survey after a user clicks on an email CTA
Hello everyone! Context: We are testing a "miniquiz" ( in app survey created in Braze) that we want users to be able to access when they click an email CTA (Answer the quiz) then go to our Mobile app. We created a canvas, so when the User has clicked specific Email they go to the app and we want the in app message (survey) to be triggered instantly. The thing is , it doesn't, it only triggers in the session after (as some have pointed here in the community). We want to be able to trigger this in app instantly, the moment a user clicks the email and opens the app. Have anyone had a similar experience, did you manage to make it happen instantly with the basic tools Braze have? Thanks so much for your help!
