Terms of Service | Braze Bonfire

This Agreement shall govern your use of the Braze Community Platform. We hope that these will help ensure the community is valuable to you. By using the Braze Community Platform, you are agreeing to these terms and are responsible for any violations. Please remember that you may not share your registered account with any other individual, entity, or organization.

We reserve the right to modify this Agreement at any time without giving you prior notice. Your use of the Platform following any such modification constitutes your agreement to follow and be bound by this Agreement, as modified. You agree to review this Agreement on a regular basis and always remain in compliance.

Definitions

“Braze”, “we”, “us” or “our” means Braze, Inc., and our affiliates.

“Braze Community Platform” or “Platform” means the online community accessible at community.braze.com.

“Community Team” means the team dedicated to moderating and managing the Platform.

“Content” means any information, data, text, software, code, scripts, music, sound, photos, graphics, videos, messages, tags, interactive features, or other materials that are posted, uploaded, shared, submitted, or otherwise provided in any manner by you or on your behalf, to the Platform.

“You” or “Your” means the person or entity using the Braze Community Platform.

Access to the Braze Community Platform. We will provide you with access to use the Platform according to the terms of this Agreement. In order to access and use the Platform, you will be required to establish a username and password. You may not use a username that (i) belongs to someone else, (ii) impersonates another person, (iii) violates any intellectual property or other proprietary rights, or (iv) is vulgar and offensive. We reserve the right to reject any username or registration at our sole discretion. If you believe your access to or use of the Platform has been breached, compromised, or unauthorized, notify us immediately at security@braze.com. Braze does not make any commitments regarding the availability or accessibility of the Platform.

Term; Termination; Survival.

Term. This Agreement will apply for as long as you use the Platform.

Termination and Suspension. We may immediately suspend or terminate your use of the Platform, with or without notice, for the following: (i) actual or suspected violations of this Agreement, (ii) use of the Platform that has or may negatively reflect on Braze, or affect Braze, the Platform, or other users, or (iii) if we determine it to be necessary or desirable in our sole discretion.

Survival. Sections 2 through to 9 shall survive termination or expiration of this Agreement.

Your Conduct.

Acceptable Use. You will use the Platform for its intended purpose only and you agree that you:

will not use the Platform for solicitation or advertising purposes, or to disclose confidential information belonging to you or your employer.
will not assist or engage others in a way that would violate this Agreement.
are responsible for the use by third parties of any personal information disclosed by you to the Platform, whether or not you permitted such use.
will, at all times, abide by the direction of the Community Team.

Prohibited Content. You shall not upload, submit, or otherwise provide Content to or through the Platform that:

is deceptive, fraudulent, illegal, obscene, defamatory, libelous, threatening, harmful to minors, pornographic, or indecent,
is harassing, or hateful;
encourages illegal or tortious conduct or that is otherwise inappropriate;
attacks others based on their race, ethnicity, national origin, religion, sex, gender, sexual orientation, disability, or medical condition;
contains viruses, bots, worms, scripting exploits, or other similar materials;
contains vulgar, obscene, or indecent material;
infringes a third party’s intellectual property right(s);
is intended to be inflammatory; or
is in violation of any applicable law or regulation.

Compliance with Applicable Laws. You shall comply with all applicable foreign and domestic laws (including without limitation, export laws), governmental regulations, ordinances, and judicial administrative orders. You will not directly or indirectly export, re-export, or transfer the Platform to prohibited countries or individuals.

Proprietary Rights.

You grant to us all rights, licenses and permissions necessary to display, reproduce, disseminate, and otherwise use your Content in connection with the Platform. We may edit or remove your Content, or block or disable replies on a topic, at any time in our sole discretion.

If you elect to provide any suggestions, comments, improvements, ideas, or other feedback (collectively, “Feedback”) within the Platform, you acknowledge and agree that such Feedback will be non-confidential and that we own all rights to use such Feedback without any obligation, payment, or restriction based on intellectual property rights or otherwise.

Except as specifically set forth in this Section, neither party will acquire any other use rights or any interest in the other party’s trademarks, service marks, trade secrets, logos, commercial symbols, copyrights, patents, and any other intellectual property rights under this Agreement.

If you suspect that your work has been copied in a way that constitutes infringement on our Platform, please contact community@braze.com.

Representations and Warranties. You represent and warrant that: (i) your participation in the Platform will not conflict with any of your existing agreements or arrangements, (ii) you have sufficient rights to share all your Content with us and with other users of the Platform, and that you are not violating any confidentiality obligations by submitting your Content to the Platform, and (iii) your Content does not violate or constitute the infringement of any intellectual property right, right of privacy, or other proprietary right.

Indemnification. You shall indemnify, defend, and hold us harmless from any damages, attorney’s fees, finally awarded judgement or settlements (“Claims”) suffered or incurred by us arising out of or in connection with any claim made against us by a third party (i) for actual or alleged infringement of such third party’s intellectual property rights in connection with your Content or use of the Platform, or (ii) otherwise relating to your Content or use of the Platform. In seeking this indemnification we shall (a) promptly notify you in writing of any applicable Claim for which indemnification is sought; provided, that failure to notify shall not relieve you of your indemnification obligations unless you have been materially prejudiced thereby; (b) give you control of the defense and settlement of the Claim (except that you may not settle a Claim unless you unconditionally release us of all liability); and (c) provide you with all non-monetary assistance, information and authority reasonably required for the defense and settlement of such Claim.

Limitation of Liability; Disclaimers.

Limitation of Liability. IN NO EVENT SHALL BRAZE HAVE ANY LIABILITY TO YOU FOR ANY LOST PROFITS OR FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, PUNITIVE, CONSEQUENTIAL OR COVER DAMAGES OF ANY KIND OR NATURE HOWEVER CAUSED AND, WHETHER IN CONTRACT, TORT OR UNDER ANY OTHER THEORY OF LIABILITY, WHETHER OR NOT THE PARTY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THE FOREGOING DISCLAIMER WILL NOT APPLY TO THE EXTENT PROHIBITED BY LAW.

Disclaimers. TO THE EXTENT PERMITTED BY LAW, THE PLATFORM IS PROVIDED ON AN “AS IS” BASIS WITHOUT WARRANTY OR CONDITION OF ANY KIND. WE DISCLAIM ALL REPRESENTATIONS AND WARRANTIES OF ANY KIND WITH RESPECT TO THE PLATFORM, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT.

General Provisions.

Force Majeure. Neither party shall be liable for any failure, delay, or default in performance resulting from any cause beyond its reasonable control, including, inaction of governmental, civil, or military authority, fire, strike, lockout, or other labor dispute (other than those involving the employees of the party invoking this clause), flood, terrorist act, pandemic, war, riot, theft, earthquake, or other natural disaster (each a "Force Majeure Event").

Relationship of the Parties. This Agreement does not create a partnership, franchise, joint venture, agency, fiduciary, or employment relationship between the parties.

Notices. All notices under this Agreement shall be in writing and shall be deemed to have been given upon: (a) personal delivery; (b) the second business day after mailing; or (c) except for notices of an indemnifiable claim (“Legal Notices”), the day of sending by email. Legal Notices to Braze shall be addressed to the attention of its General Counsel at generalcounsel@braze.com with email subject “Legal Notice”.

Waiver and Cumulative Remedies. No failure or delay by either party in exercising any right under this Agreement shall constitute a waiver of that right. Other than as expressly stated herein, the remedies provided herein are in addition to, and not exclusive of, any other remedies of a party at law or in equity.

Severability. Any provision of this Agreement, which is prohibited and unenforceable in any jurisdiction shall, as to such jurisdiction, be ineffective to the extent of such prohibition or unenforceability without invalidating the remaining provisions hereof or affecting the validity or enforceability of such provisions in any other jurisdiction.

Assignment. Neither party may assign any of its rights or obligations hereunder, whether by operation of law or otherwise, without the prior written consent of the other party (not to be unreasonably withheld, conditioned, or delayed). Notwithstanding the foregoing, either party may assign this Agreement in its entirety (including all Order Forms), without consent of the other party, in connection with a merger, acquisition, corporate reorganization, or sale of all or substantially all of its assets not involving a direct competitor of the other party. Any attempt by a party to assign its rights or obligations under this Agreement in breach of this Section shall be void and of no effect. Subject to the foregoing, this Agreement shall bind and inure to the benefit of the parties, their respective successors and permitted assigns.

Governing Law. This Agreement shall be governed exclusively by the internal laws of the State of New York, without regard to its conflicts of laws rules. The state and federal courts located in the State of New York, District of Manhattan, New York City, shall have exclusive jurisdiction to adjudicate any dispute arising out of or relating to this Agreement. Each party consents to the exclusive jurisdiction of such courts. Each party also waives any right to jury trial in connection with any action or litigation in any way arising out of or related to this Agreement.

Entire Agreement. This Agreement is the entire agreement between the parties regarding the Braze Community Platform and supersedes all prior and contemporaneous agreements, proposals, or representations, written or oral, concerning its subject matter. No modification, amendment, or waiver of any provision of this Agreement shall be effective unless in writing and signed by the parties. The language used in this Agreement shall be deemed to be language chosen by us to express our mutual intent, and no rule of strict construction against a party shall apply to rights granted herein or to any term or condition of this Agreement.

__________________________________________________________________________

Welcome to Braze Bonfire! We’re really glad you’re here. 😊

Whether you're a seasoned Braze end-user or just someone passionate about customer engagement, this is the place for you. Here, you're not just advancing your skills; you're making lasting connections with peers and growing into the stellar practitioner you aspire to be. Just a quick note: by participating here, you agree to our community guidelines, Terms of Service, and Privacy Policy. Let’s go!

BONFIRE COMMUNITY GUIDELINES

Be a kind human. 🌟

Respect and connections: Our community thrives on connection, sharing, and mutual respect. Applaud each other's achievements, respond thoughtfully to questions, and respect boundaries.
Strengthen the community: Make connections and share knowledge in ways that empower and uplift our community.
Positive contributions: Channel your energy and expertise into positive, productive contributions that help everyone thrive.
Clear communication: Avoid irony and sarcasm—they can be easily misinterpreted online.

Be relevant and helpful. 🛠️

Ask and learn: The more questions and concerns we share, the more we all learn and grow.
Stay on topic: Keep your comments constructive and relevant to the discussion at hand.
Embrace feedback: Be open to receiving feedback and ensure your feedback is constructive, not destructive.
Timely responses: Respond promptly when questions are directed at you.

Show your creativity, build your rep, and be yourself. 😎

Interact and shine: Build your reputation by actively interacting with others. Post about what you're passionate about!
Be authentic: Be yourself and let your unique personality shine through—because you’re awesome!
Profile building: Share your photo, company details, bio, skills, and expertise. Make sure your profile privacy settings reflect what you want others to see. And yes, keep those photos business-appropriate.

This is user-generated content. 📚

Use good judgment: You'll find lots of good advice here, but remember, your situation might differ. Apply the same judgment you’d use anywhere on the internet.
Compliance matters: Topics like GDPR and HIPAA may come up, but remember, what's shared here isn't official legal counsel.

Avoid spammy behavior. 🚫

Stay on topic: Once you create a thread on a specific issue, avoid creating multiple threads on the same subject.
Start public, DM second: We want everyone to feel safe here. Please don’t send unsolicited private messages. Comment first, and ask if they're open to a private chat. If you see your Braze CSM around, don't PM them—submit a support ticket or send an email instead.
Share, don’t sell: Build a reputation that can pay off indirectly, but directly selling services is a no-go. Share your knowledge, not your sales pitch.
Add value, not promotion: Focus on adding value rather than self-promotion. Spam has no place here.

Protect privacy: yours, and everyone else’s, too. 🔒

Respect confidentiality: Don’t share confidential information about your business. Be mindful of personal data, like customer information in screenshots.
Approved sharing: Only share information that your organization has approved for public consumption.

Harassment is prohibited. 🚫

Inclusion and respect: Braze is dedicated to a community that’s inclusive, respectful, and productive for everyone, regardless of gender, identity, age, orientation, status, ability, appearance, race, ethnicity, marital status, creed, or military service. Harassment of any kind is absolutely not tolerated.

Flagging inappropriate content for review. 🚩

See something? Flag that something: If you spot anything that violates our guidelines or Community Terms of Use, flag it. Choose "Report Inappropriate Content" from the message’s Options menu in the top left-hand corner, and tell us why you think it’s inappropriate.
Consequences: Violating these guidelines may lead to corrective action. It could be a gentle warning or a permanent ban for repeat offenders. Posts, comments, or responses that don’t push the conversation forward in a positive way will be removed.

Wondering who's a Bonfire member, a Braze employee and who’s not? It’s easy! Bonfire members will have a rank next to their name like “New member” or “Strategist”. Braze folks will have an employee badge next to their name, and our dedicated community team members proudly carry the title "Community Manager."

You can always message a Community Manager with any issues you find or reach out to community@braze.com.
__________________________________________________________________________

Braze Privacy Policy