Latency when refreshing Banner
Hi! We're having some issues with a Banner in our app. We have a flow where 1. User clicks on Banner 2. We log a custom event 3. Custom event Triggers an IAM 4. When user clicks on the IAM, it assigns a custom attribute using the brazeBridge method 5. We flush the data 6. The user dismisses the IAM 7. We refresh the banner (after a 20 sec delay) 8. The banner re-runs the liquid to check if there is a value present in the attribute we assigned in step 4. If it is, then show a different UI. However, between step 7-8, there is a very long and inconsistent latency, between 10 seconds up to minutes. So the banner doesn't refresh. And we usually run into rate-limit issues trying to refresh the banner over, and over. Has anyone had any similar use-case, leveraging banners to trigger a modal, and then updating the banner depending on actions taken in the modal? If so, did you also have similar issues as above, and how did you solve them?Figma to Braze HTML templates
Hello guys, I am trying to find a plugin or any 3rd party tool that can export from figma designs to the braze. There is this plugin called Emailify on figma which I can export the email design as HTML template directly to the email templates on braze via API. Now I am trying to apply this to landing pages and in-app messages. Anyone using custom html templates for these channels? if yes, can you please share your experience and maybe suggest a solution?
Collecting Team Affinity Data
Hi everyone! I’m working on a project that relies 100% on explicit user data (no implicit/behavioral signals), and I’m trying to determine the best way to capture Team Affinity using Braze tools/features. My main goal is to figure out the best channel (Email, Push, or In-App Message)—or a mix of all—to collect explicit team preference data, then use that data for downstream targeting and personalization. Goal: Assign each user a preferred team (their “team affinity”) based completely on explicit data they provide — not inferred behavior. What I’m trying to solve: I want to build a system where, once a user selects their preferred team, Braze can: Capture and store that explicit preference reliably Update or overwrite it if the user changes their selection later Allow future campaigns/segments/targeting to easily reference this “team affinity” value Trigger follow-ups or automations based on a user’s declared team What I need help understanding: What is the recommended Braze setup for: Storing team affinity (Custom Attributes? Subscription Groups? Catalogs?) Capturing the explicit selection (e.g., In-App Message button actions, email deep links, or other methods) Updating the stored value cleanly when the user changes teams Making the system scalable when there are many teams Ensuring the affinity value can be used instantly for segmentation and personalization If anyone has examples, best practices, or a tried-and-true workflow for managing explicit-preference data like this, I’d love to learn from you. Thank you!Surveying Tools x Braze for User Research
Hi all, TL;DR Looking for Survey Tool recommendations that integrate seamlessly with Braze for Emails and In-App Messages. Currently using Braze for Lifecycle Marketing, but our user Research team are using Iterate to build Email and In-App Message surveys. We've been discussing whether using Braze for some of their needs would make sense (for example, it would make audience management way simpler) and in parallel they're also wondering whether Iterate is the best out there for integration with Braze and cost-benefit to their needs. I know Braze has some of the functionality we need available as well, but I think it would still be quite limited (based on the wishlist below). The must-haves/wishes are: In-app surveying, email surveying Allows for these question types: multiple-choice, likert scales, ranking (wish) sliding scales Allows for these question content types: info screens (have a “question” that isn’t a question but a direction or information), images (wish) multiple choice images, videos Analysis: simple overview of question answers filter responses by date & other attributes Survey functions: randomise question order advanced branching logic (multiple layers) set limits on survey responses/sample size efficient user & event targeting with minimum dev effort (e.g. data stream from CDP) Privacy/GDPR compliant Integrates with Braze Project forders/tagging (to organise by team/research topic) Any experience or tips appreciated!
Complex Canvas
We are trying to accomplish something in order to run a one month challenge and would love some assistance! Basically, we will be asking people via in app message and content card to opt-in to the challenge throughout the month. If they click on a button, this will change a custom attribute value to true, which then triggers them to enter a canvas which sends them motivational content and updates. Due to the complexity of triggering the messaging throughout the month and it needing to end on a specific date, I am looking to be able to filter the users based on when they entered the canvas. I was thinking there could be a way to do this based on a user update step at the very beginning of the canvas and update a new attribute to 'now's date. Then filter with an audience path to customize the messaging further down. However, I can't seem to be able to get that user update step to work. I've tried a few different liquid options, but no dice. Has anyone done this previously and what's the mechanism you've used? I'm wondering if this would be a good place to use a canvas context step, but I can't seem to figure out exactly how to implement that in order to achieve what we're looking to do. Any help is much appreciated!How to trigger IAM right after the user clicks the push
Hey! I have a question. I’m trying to send a push notification followed by an in-app message (IAM). The goal is for the IAM to appear immediately when the user taps the push and lands in the app. I’ve tried a few setups, but it’s not working as expected. Currently, I have two separate Canvases — one for the push and one for the IAM. In the IAM Canvas, I tested two entry criteria: A custom attribute value change A user action: "starts a session" Neither approach worked. The IAM only triggers when I close and reopen the app — it seems the initial session after tapping the push isn’t being counted, likely because the app is already open in the background. Any ideas on how to make the IAM trigger right after the user clicks the push and lands in the app? I don't want to use API or custom event, looking for a simple solution from whatever feature we have in Braze. Thanks, SIvaSpin the Wheel IAM - Prize allocation
Hi everybody! We are currently working on a Braze IAM that uses a spin the wheel concept. There are a total of 142 prices that can be won when the wheel is spinned. As thousands of users can receive the IAM, it is crucial that the same price will not be triggered multiple times. Does anybody have any experience with a campaign like this and how did you prevent the price from being triggered multiple times? Our dev team recommended us to use an external solution where it is checked whether a price is still available, but we don't know if there might be something better to use?Personalized Copy/Paste Function in In-App Message
I'm new to Braze and want to learn how to integrate a personalized copy/paste function within an in-app message. For context: my company is looking to trigger this message on our website after a user completes a specific action. This action involves the user making their own custom URL using our website, so we want to include a message pop-up that invites them to copy and paste their link to share. I'm assuming this would involve the use of personalization + the campaign builder? Are there any tutorials or tips on how I can accomplish this? Thanks!!
Integrate Push primer in mobile app
I’m working on integrating the push primer as part of our app's notification flow. The requirement is to trigger the push primer just before the native OS permission prompt appears, for both Android and iOS. Currently, it’s not working as expected. Could someone guide me on: What specific configuration is required in Braze to enable this behavior?Are there any code changes needed in the app to support the push primer flow? Just for context: The Braze SDK is already integrated in our codebase. We are successfully receiving push notifications, so the base integration seems fine.
