How Do You Measure Success of Braze Content Cards on Website?
Hi all, I’m looking for insights on how to measure the success of a Notification Center on a website built with Braze Content Cards. We’ve implemented a bell icon that opens a feed of personalized cards (like an inbox), but we’re unsure how to define success or what benchmarks to expect. Specifically, I’d love to know: What CTR or open rates are considered “good” for the notification bell? What CTR do you see on individual content cards in the web? Do you track dismissals or post-click behavior (e.g., page views, conversions)? How do you set goals or measure ROI for website Content Cards vs. in-app or email? Any dashboards, examples, or learnings would be super helpful! Thanks in advance 🙌Content Cards for Website Personalization
I’m curious if anyone has experience using traditional Braze content cards to support on-page personalization elements, such as content carousels or homepage sliders. We’ve started testing this approach in a few smaller use cases and have encountered some challenges—especially around loading behavior for anonymous vs. known users. Specifically: Anonymous users: We’ve implemented workarounds to display default cards, but once a user becomes known, there’s a noticeable delay (a couple seconds) before personalized cards load. This can create an awkward experience where part of the page is blank or flickers. First page view: Because traditional content cards created at "first impression" only load after the initial page view, we’ve struggled to show personalized cards fast enough during that session. This is particularly problematic as we explore integrating cards into more prominent elements like our homepage hero or product sliders. In a perfect world, we’d show generic cards first and then smoothly swap in personalized ones when they’re ready—but we haven’t cracked how to do that just yet. Questions for the group: Has anyone found ways to improve card load performance—especially on first time on site and during the transition from anonymous to known? Are there specific implementation strategies or API-based solutions you’ve used to pre-load or cache cards? Any creative approaches to manage flickering or gaps in high-visibility site elements? Would love to hear how others are approaching this, especially at scale.
Integrate Push primer in mobile app
I’m working on integrating the push primer as part of our app's notification flow. The requirement is to trigger the push primer just before the native OS permission prompt appears, for both Android and iOS. Currently, it’s not working as expected. Could someone guide me on: What specific configuration is required in Braze to enable this behavior?Are there any code changes needed in the app to support the push primer flow? Just for context: The Braze SDK is already integrated in our codebase. We are successfully receiving push notifications, so the base integration seems fine.
Contact Card Displaying original.vcf when testing canvas
I'm testing a new canvas to send SMS/MMS and am including a contact card. The contact card when I test the canvas displays as original.vcf. Is this just because it's a test or is this how it's going to appear to customers? Once the card is opened it shows our logo and contact info appropriately but it looks like spam in the thread.Combined email and sms capture using iam
Does anyone do a combined email and phone number capture in Braze? I'm trying to create an experience where first screen is email capture, second screen is phone number capture, and third screen is confirmation but struggling especially because I would like the form to tell a user if the email already exists in Braze.
Channel Substitute.
I’ve seen so many wasteful forms of communication that could be handled more effectively with CRM channels—yet brands continue relying on outdated, inefficient methods. ✅ Event Reminders via Call Centers? → A well-timed push notification or SMS would be faster, cheaper, and ensure the message actually lands. ✅ Mass Email Blasts for Promotions? → A behavior-based CRM journey can tailor offers dynamically based on customer interest, rather than sending generic discounts. ✅ Website Pop-Ups for Account Reactivation? → A personalized email or in-app message triggered by inactivity would recover users without annoying everyone. ✅ Store Flyers for Loyalty Programs? → Why not leverage CRM automation to send a targeted push or SMS only to engaged customers instead of wasting print materials? ✅ Manual Follow-Ups for Onboarding? → A multi-step CRM journey with email + in-app education would ensure higher activation rates with less manual work. So many day-to-day marketing efforts could be more effective, personalized, and cost-efficient just by leveraging CRM channels properly. That's it, just a note of things I see that drives me crazy.
Content Card Expiration More than 30 Days
We would like to use Content Cards for a few of our seasonal hero carousel topics, as well as our "always on" cards. I noticed that Braze mentions content cards have a maximum of 30 days that they can show in a users app, but I'm trying to find out if there's a workaround I could use to get around this time limit. It appears that if I change the expiration from "after a duration" to "at a specific time", this 30 day max note goes away - however, the Braze documentation still appears to call out this 30 day max so it's not clear if this applies to just the "after a duration" setting or if it also applies to the "at a specific time" option. I had a couple thoughts on a workaround, but again, I don't know if the max duration will still override these ideas or not. Schedule the campaign or canvas to a daily setting and allow users to repeat the campaign/canvas. The only issue here is that I can only schedule a campaign/canvas at most once a day, even though on the "allow re-entry" settings, I can go down to the minute on campaigns or to the second on canvases. Would the daily setting on the campaign/canvas schedule prevent someone from seeing the content card again if they open the app more than once in a day, or will that not matter if we also have the content card expiration set to a date way further in the future? String a bunch of the same content cards together in a canvas so they essentially repeat every 30 days (not as big of an issue on our seasonal cards that are only on for 3 months, but a much bigger pain for "always on" cards). Are either of these ideas a good workaround to allow us to leave a content card on for more than 30 days? Or will I not even need to use these fixes if I only use the "at a specific time" expiration setting? Would love to hear some ideas and thoughts around whether anyone else has run into this content card expiration window issue for their specific use cases.New Braze YouTube Resource!!
Hey everyone! I'm excited to share that my team at Covalent Marketing (a trusted Braze consulting and services company), has just launched a series of new YouTube videos... Braze Bites. These resources cover essential topics and practical use cases for Braze users at all levels, in quick digestible videos. Check them out, and let us know if you find any of the videos helpful—or if there are other topics you’d like to see us cover! https://www.youtube.com/@CovalentMarketing
'Copy' functionality in a Content Card
Does anyone know if it's possible to add 'copy' functionality to a Content Card. For example, if a discount code is displayed we would want to give the user the ability to copy that code to place elsewhere. While I appreciate that they could use native functionality on the device, it's better CX to allow a fast copy function.
