WhatsApp AMA
17 Topics
Customer Initiated Conversations
One more question from my side. If we manage to drive our customers to start a conversation with us, will this conversations be charged by braze and fall into the conversation package OR are these individual ones? AND is it possible to create automated journeys for these kind of conversations and are they free of charge? Thank you!73Views0likes1CommentWhatsApp User consents
We started collecting WhatsApp users consents through a canvas in Braze using in-apps. We're actually getting good results (or at least better than the industry based on the metrics shared by Braze). However, I'd like to understand if you suggest to treat WhatsApp Consent as the consent for emails and push notifications? Can it be game changer to add WhatsApp in the notification center?41Views2likes1CommentWhat is shifting with WhatsApp?
Meta recently announced that they’re going to be pausing support for WhatsApp messages from brands in the US starting in April 2025, even as the channel gets bigger in other parts of the world. How do you think this shift will impact the channel and the way marketers are leveraging it?27Views0likes1Comment
