Combined email and sms capture using iam
Does anyone do a combined email and phone number capture in Braze? I'm trying to create an experience where first screen is email capture, second screen is phone number capture, and third screen is confirmation but struggling especially because I would like the form to tell a user if the email already exists in Braze.Channel Substitute.
I’ve seen so many wasteful forms of communication that could be handled more effectively with CRM channels—yet brands continue relying on outdated, inefficient methods. ✅ Event Reminders via Call Centers? → A well-timed push notification or SMS would be faster, cheaper, and ensure the message actually lands. ✅ Mass Email Blasts for Promotions? → A behavior-based CRM journey can tailor offers dynamically based on customer interest, rather than sending generic discounts. ✅ Website Pop-Ups for Account Reactivation? → A personalized email or in-app message triggered by inactivity would recover users without annoying everyone. ✅ Store Flyers for Loyalty Programs? → Why not leverage CRM automation to send a targeted push or SMS only to engaged customers instead of wasting print materials? ✅ Manual Follow-Ups for Onboarding? → A multi-step CRM journey with email + in-app education would ensure higher activation rates with less manual work. So many day-to-day marketing efforts could be more effective, personalized, and cost-efficient just by leveraging CRM channels properly. That's it, just a note of things I see that drives me crazy.
Content Card Expiration More than 30 Days
We would like to use Content Cards for a few of our seasonal hero carousel topics, as well as our "always on" cards. I noticed that Braze mentions content cards have a maximum of 30 days that they can show in a users app, but I'm trying to find out if there's a workaround I could use to get around this time limit. It appears that if I change the expiration from "after a duration" to "at a specific time", this 30 day max note goes away - however, the Braze documentation still appears to call out this 30 day max so it's not clear if this applies to just the "after a duration" setting or if it also applies to the "at a specific time" option. I had a couple thoughts on a workaround, but again, I don't know if the max duration will still override these ideas or not. Schedule the campaign or canvas to a daily setting and allow users to repeat the campaign/canvas. The only issue here is that I can only schedule a campaign/canvas at most once a day, even though on the "allow re-entry" settings, I can go down to the minute on campaigns or to the second on canvases. Would the daily setting on the campaign/canvas schedule prevent someone from seeing the content card again if they open the app more than once in a day, or will that not matter if we also have the content card expiration set to a date way further in the future? String a bunch of the same content cards together in a canvas so they essentially repeat every 30 days (not as big of an issue on our seasonal cards that are only on for 3 months, but a much bigger pain for "always on" cards). Are either of these ideas a good workaround to allow us to leave a content card on for more than 30 days? Or will I not even need to use these fixes if I only use the "at a specific time" expiration setting? Would love to hear some ideas and thoughts around whether anyone else has run into this content card expiration window issue for their specific use cases.New Braze YouTube Resource!!
Hey everyone! I'm excited to share that my team at Covalent Marketing (a trusted Braze consulting and services company), has just launched a series of new YouTube videos... Braze Bites. These resources cover essential topics and practical use cases for Braze users at all levels, in quick digestible videos. Check them out, and let us know if you find any of the videos helpful—or if there are other topics you’d like to see us cover! https://www.youtube.com/@CovalentMarketing
'Copy' functionality in a Content Card
Does anyone know if it's possible to add 'copy' functionality to a Content Card. For example, if a discount code is displayed we would want to give the user the ability to copy that code to place elsewhere. While I appreciate that they could use native functionality on the device, it's better CX to allow a fast copy function.How to trigger the app icon notification badge when there is a new content card
Hi everyone!! We have implemented contents cards in our apps (iOS -Android) and we want to use them to re-activate inactive users and improve engagement. So that if a user receives a new card in his Inbox, we want to activate the red badge that appears on the app icon so the user will want to enter the app to see the new notification. The problem is that in Android we have not found a solution to activate the badge other than sending a push message, which is not the desired solution, because in this case what generates the visit is not the content card, but the push message. For iOS our team is looking to implement a silent push that can be trigger every time there is a new card, but in Android is not possible. Any ideas? How do you notify your users when they have a new card in the Inbox? Thanks!
Braze content card not visible via canvas
As suggested by DavidO, posting it here. We are trying to send an SMS with the URL of a webpage containing Content Cards. But when we access the page with incorporated content cards, it's empty and we are not receiving any information regarding the Content Cards or the attributes attached to them. When we check the Content Card in the Canvas dashboard, we are getting the information and we can confirm that the attributes are matched correctly. But when we try to access this card on the webpage, no content card is available there.Content Card not displaying the images properly
I currently implemented a Content Card which render the image (thumbnail) dynamically using Liquid to retrieve the information about the image. It seems to work fine while previewing it in the Test mode, however, when sending it to be rendered over the mobile application, it doesn't work as expected. However, this is what we get in the App: I'm not sure how to proceed on this because it seems to be fine, at the last, in the preview mode.
