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The Power of Year in Review Campaigns
As we wrap up another year, one campaign style continues to dominate inboxes and social feeds: the "Year in Review" email. It’s a shining example of how "Data is the New Creative" when it comes to driving customer loyalty and retention. Spotify Wrapped may be the poster child, but they don't own the idea exclusively! Here are 4 more best-in-class examples that prove the versatility and impact of this approach: Strava: Year in Sport Strava’s "Year in Sport" campaign 2024 is a fitness enthusiast’s dream. Athletes receive a personalized summary of their total miles, elevation gains, and even their longest workout of the year. These data points are beautifully visualized and designed for easy sharing. The campaign has become a badge of pride for users, boosting Strava’s community engagement and app stickiness. Strava’s 2023 campaign saw over 12 million athletes share their personalized cards, with engagement rates 4x higher than their regular content. The genius? They transform raw numbers into meaningful milestones that athletes are proud to share. Tinder: Year in Swipe In the dating app category, Tinder’s "Swipe Stats" campaign is a cheeky take on Year in Review. Users receive stats like how many swipes they made, how many matches they got, and even their "Top Emoji." It’s fun, personal, and perfectly on-brand. This Year in Review drove a 15% rise in app reactivations, a 30% increase in social media mentions of Tinder during the campaign period, and an average session length increase of 12% as users explored and shared their stats. Social sharing skyrocketed as users laughed over their data—and their “romantic” accomplishments for the year. Duolingo: Year in Language Streaks Dulingo's year in review creates personalized stories of users' learning streaks, complete with quirky statistics like “how many mistakes you made”, "number of times you practiced at 3 AM" and "your most consistent studying day." The unhinged owl mascot's sassy commentary adds personality to the data, making these recaps both informative and entertaining. User sharing of these recaps drove a 51% increase in app downloads during their 2023 campaign. Nintendo Switch: Gaming Year in Review Nintendo transforms gaming data into a celebration of player achievements through their annual Year in Review campaign. 2024 is still upcoming. The 2023 Year in Review generated over 3.2 million social shares in the first week alone, with a 78% email open rate for the campaign - nearly triple Nintendo's average marketing email performance. The campaign also drove a 40% increase in Nintendo Switch Online app logins during the review period and resulted in a 25% uptick in game purchases among users who viewed their year-end recap. Most impressively, Nintendo reported that users who engaged with their Year in Review showed a35% higher retention rate in the following quarter compared to non-engaged users, proving that personal gaming insights create lasting player connections. Why These Campaigns Work What makes these campaigns so effective? Personalization is the secret sauce: Personal relevance that makes users feel seen and understood Surprising insights that teach users something about themselves Beautiful, easily shareable visuals optimized for social media Cross-channel integration across email, push notifications, and in-app messaging Time-sensitive FOMO that drives immediate engagement Why It Works Beyond the Inbox The magic of Year in Review campaigns doesn’t stop at email. When paired with other channels like push notifications and in-app messages, they extend their reach and engagement. For example, sending a push notification with a teaser (“Your 2024 Wrapped is ready!”) can drive customers to open the app, explore their stats, and share them. These campaigns also strengthen retention by rewarding customers for their loyalty and creating a habit loop—users stick around because they’re curious to see next year’s recap. Over to You! Do you have a favorite Year in Review campaign you look forward to every year? Are you working on one for your brand or clients (or even yourself) right now? Reply below with your ideas, we'd love to help make them a reality! Happy New Year!Any new creative holiday campaigns you love?
Hello Creative Collective! As the holiday season approaches, we want to hear from you! Are there any new creative holiday campaigns that you absolutely love? Whether it’s an innovative approach, a standout design, or a unique message, we’d love to see what’s inspiring you this year. I love this new one from e.l.f. - e.l.f. Cosmetics has launched its ‘eyes. lips. face. fandom.’ campaign, featuring actors Joey King and Lucien Laviscount. This campaign highlights the brand’s top-selling 'Power Grip Primer (PGP)' through a relatable and competitive narrative that resonates with audiences. King and Laviscount star as "opposing figures in a playful hometown playoff scenario—meeting the parents on game day while supporting rival teams." https://www.youtube.com/watch?v=4icy6vu2R4o Share your favorites in the comments below, and let’s discuss what makes them stand out. This is a great opportunity to gather ideas and inspiration as we all gear up for the festive season! Looking forward to your thoughts! 🌟Welcome to the Creative Collective! Intros & Creative Superpowers 🦸 🦸♀️
On behalf of the 427° Innovation Lab, we’re thrilled to have you join our Creative Collective, a vibrant online community dedicated to exploring and sharing groundbreaking strategies in customer engagement. This is a space where creativity knows no bounds, and we encourage each of you to dive in, share your ideas, and connect with fellow innovators. Want a taste of what the lab cooks up? Check outMelting Points AI: New Flavors of Creativity. Let's get to know our community - Sound off in the comments with: Name Location What's your creative superpower?Highlights from the 427 Innovation Lab: Learn from Panera Bread and KFC
What happens at 427° degrees? A transformation occurs at 427° Celsius: metals become pliable, opening up endless possibilities to merge separate entities into something novel and extraordinary—often greater than the sum of its parts. Braze launched the 427° Innovation Lab on April 27, 2023 to cater to the growing demand for innovative customer experiences and empower brands to turn ideas into reality through technology. Our vision is to blend data and technology with creativity to forge "Absolutely Engaging Brands" and usher in a new era of creativity in customer engagement. This effort began as the art of the possible withMelting Points: Where Creativity Meets Technology. Today, through ourBrazestorming workshops, we team up with customers and partners to ignite sparks of creativity and transform great ideas into captivating multi-channel campaigns. We’re excited to share our first creativity roundup featuring a quick set of brilliant use cases. From ✨Sparks to Campaigns 🔥 1. Panera Bread Reveals What Era You Are In In April 2024, Panera ushered in a new era featuring an exciting menu reboot. Are you in your “Grains on Grains” era? Or perhaps your “Bread Bowl” era? Conceived during a creative brainstorming session with the Braze 427° Innovation Lab, the “You're in Your ___ Era” campaign delivers a unique era-personality based on your purchasing behavior and suggests new menu items just for you. With this exciting brand evolution, Panera Bread transcends the transactional, enhancing the brand experience and fostering more meaningful customer relationships. 2. KFC India’s Gamified “Bucket It” Challenge KFC India aimed to boost engagement and conversions on their mobile app with a fun, gamified campaign called "Bucket It." The campaign, promoted through email, push notifications, and in-app messages, invites users to catch flying chicken filets in a bucket to win rewards like free menu items and discounts. To learn more and see the results, check out the full story. Final Thoughts Feeling inspired and ready to learn more? Download this year’s guide:Melting Points AI: New Flavors of Creativity. Or, check out ourInnovation Lab Webinar: Melting Points AI Use Cases.
About Creative Collective
This group is a space for innovators to explore and share creative strategies that push the boundaries of customer engagement.
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