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Bonfire-Champ's avatar
Bonfire-Champ
Supporter
2 years ago

suppressing users

Hi all! What is Braze's capability to suppress users when they've soft bounced 2+ times? Can this be done in Braze?

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1 Reply

  • Bonfire-Champ's avatar
    Bonfire-Champ
    Supporter
    2 years ago

    Braze doesn't currently offer soft bounce management but you can use Currents to identify persistent soft bounces and suppress them. The easier thing to do would be to focus on engagement proactively as opposed to managing bounces; suppressing based on lack opens will accomplish the same thing. We are working on some soft bounce reporting & management but I don't have a timeline right now.