ⓘ Changes are on the way!
Braze Bonfire is read-only from April 6–April 13, 2026. 

Braze Bonfire is getting an upgrade. From April 6 through April 13, 2026, Bonfire will be read-only while we tinker behind the scenes to improve your experience in the community. Read more.

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Bonfire-Champ's avatar
Bonfire-Champ
Supporter
2 years ago

suppressing users

Hi all! What is Braze's capability to suppress users when they've soft bounced 2+ times? Can this be done in Braze?
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Bonfire-Champ's avatar
Bonfire-Champ
Supporter
2 years ago

Braze doesn't currently offer soft bounce management but you can use Currents to identify persistent soft bounces and suppress them. The easier thing to do would be to focus on engagement proactively as opposed to managing bounces; suppressing based on lack opens will accomplish the same thing. We are working on some soft bounce reporting & management but I don't have a timeline right now.