Forum Discussion
Content Card Expiration More than 30 Days
We would like to use Content Cards for a few of our seasonal hero carousel topics, as well as our "always on" cards. I noticed that Braze mentions content cards have a maximum of 30 days that they ca...
Hi! You're on the right path, but there are a couple of things you need to tweak to make sure the content cards deliver correctly and without interruption. I'll post the entire process below.
- Create a segment of the users who will qualify for the content cards at any given time.
- Enter users daily (as new users are added to the segment, they will be added to the campaign or canvas; existing users will not be added more than once)
- Set maximum content card duration to 30 days (the maximum, expiration after duration)
- Allow re-entry every 30 days (this allows those existing users in the segment to be re-added to the canvas)
At the 30-day mark, for each user, all the content cards will expire. At the same time, users will become eligible to enter the canvas/campaign again. Just make sure that these content cards deliver at campaign launch, rather than first impression, to better control the delivery mechanism and sync it to the canvas re-eligibility.
On day 31, when the canvas/campaign tries to add users, all the new users who qualify will be added, but also those users whose 30-day period ended. And so it repeats.
In the meantime, don't touch the time at which users are added daily, and everything should work out fine.
If you have individual campaigns, repeat the same for each. If you have a canvas and you need to add a new content card, you will have trouble for users that have already entered the flow and are within the 30-day non-eligibility period, so I'd recommend setting up an individual campaign if you want to add one content card, or a canvas if you want to add multiple at the same time.
Let me know if this helped :)
