Forum Discussion
Content Card Expiration More than 30 Days
We would like to use Content Cards for a few of our seasonal hero carousel topics, as well as our "always on" cards. I noticed that Braze mentions content cards have a maximum of 30 days that they ca...
Thank you both! However, I tried this same approach today where I set the campaign end date far in the future, as well as the card expiration date. But it wouldn't let me launch the campaign because it would give me the following error (image below).
I even tried setting it to a date 31 days from now and it wouldn't let me launch the campaign at all. Any thoughts?
kayla_uptonCan you try setting it for 30 days or 29 days from now and see if you get the same error message? I wonder if you were just over the maximum limit.
I was able to push a it live but only if the campaign schedule has an expiration date and the card does not have an expiration date (meaning I had to use the "after a duration" option). I set it to the max of 30 days and allowed users to repeat it every 1 minute. I'm not sure if this is the best re-eligibility timing though. Should I leave it as-is or change the re-entry frequency to 30 days as well?
All of the above was for a campaign only, however, I'm also considering setting up our quarterly seasonal cards as a canvas - I'm just not quite sure how this will work out yet. It appears that I can set a date in the future on the canvas expiration itself, but I'm curious how the flow would work out.
For example, we want to have a different "checklist" card for each season. Here are some of my questions if I were to use a canvas for that one:- If we were to start the canvas in January with the winter checklist content card as the first step and set that message to expire on 4/1, would that keep the card in the user's feed for the full 3 month period or automatically expire it after 30 days?
- If I put a wait step after the winter card to hold people until a specific date of 4/1 before sending them on to the spring checklist card, what would happen if a user enters after 4/1?
- Would the canvas automatically skip the first card that is set to expire on 4/1 (as we would want)?
- And would that wait step only work for the 4/1 date and nothing else? For example: a user enters on 4/2 and since 4/1 has already passed they skip to the next quarterly wait step on 7/1 and never see the spring card at all?
- If seasonality doesn't work with a daily automated canvas, would this mean we should just set each of the seasonal cards up as campaigns instead?
I read through this and I don't quite understand your current setup. Do you have a daily schedule with a one-minute re-eligibility and a 30-day card duration?
If that's the case, I think you'd be spamming users and they'd essentially get the same content cards every day, without the old ones getting removed. In 30 days, users will see the same card 30 times in the list, as each day a new copy of the same card is added to the feed.
