Join us in The Forum on Tuesday, December 12 from 12pm - 12:45pm ET for the next Ask Me Anything with the Torchie Award Collaborative Team of the Year winner, Grubhub. We'll be hosted by Katyln Huang, Manager, CRM and Engagement Marketing, David Terzopoulos, Sr. Manager, Restaurant Product & Customer Marketing, and Leslie Owen, Marketing Coordinator, Merchant Marketing who are on the Restaurant Retention Marketing Team at Grubhub. Our hosts are ready to share all of their learnings on how to use Braze to build a cross functional, collaborative team to support brand health objectives.
Curios how sharing NPS scores and qualitative responses captured through Braze across teams on a monthly basis allowed for better collaboration between Marketing, Account Success, and Revenue Operations at Grubhub? Don't miss this text-based event and the opportunity to get your questions answered!
Ask the Grubhub Team about...
- How to know what kind of campaigns to run in Braze to get feedback on customer satisfaction
- How to identify the right stakeholders internally at Grubhub to include in the findings/sharing out what you found
- The structure of B2B vs. B2C sides of Grubhub
- How the team shared learnings from their team with other marketing teams at Grubhub
- Their plans for continuing cross functional initiatives into next year & expanding what they've learned from this year's campaigns
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