Forum Discussion
Email and SMS Event Reminders
We are looking to utilize Braze for event reminders via email and SMS. Any helpful insight of your experience with this type of strategy and using the functionality within braze?
Hello there!
I would be curious to learn how you achieved this ? We're trying to create appointment reminders x days or hours before an appointment (not x time after booking) and so far the solution proposed by the Braze team looks very complicated, including user custom attribute updates using JSON + webhooks.
maximeUnfortunately, one of the most complicated yet common use case might be any type of Reminder flows.
Reminders are difficult bc there's a varying level of delay between the booking action and the actual event. Sure, the reminder might always go out at a fixed x minutes/hours/days before the event, but that delay is always different.
So this requires some Liquid to calculate the delay, pinging the schedule API endpoint.
And we haven't even discussed:
- multiple reminders?
- even crazier, canceled events???I've gone down this rabbit hole several times in the past... It's not impossible, but it's pretty tough.
There will definitely be some Custom Data that are pre-requisites, and there will be some that are extremely nice to have.
Happy to resurface this research in the next few weeks!
And CeeCee We'd love to hear any cool solutions you found!
