I am hiring a temp 3-5 month CRM Ops leader for medical leave coverage.
- Looking for a full time or near full time contractor, managing the CRM ops team (8 people) who operates in cordial (email) and braze (push and IAMs). The Braze expertise is more critical. I want someone who can be a player/coach, roll up their sleeves and help the team learn more about Braze capabilities and level up their skills
- Need to keep the day-to-day afloat — campaign speed, quality, minimal issues. When there are issues, be comfortable and capable tracking the data sources.
- Ideally has hightouch experience too as most of our Braze data comes in through hightouch
- Bonus: if I can find someone who can help this same team accelerate AI for workflow efficiencies, QA, coding, process improvements that would be a cherry on top
- We are a high volume, highly personalized sender — looking for someone with experience with 100s of millions of sends per month, highly complex campaign logic, high degree of personalization
- Must be in the US, remote is fine
