The most recent content from our members.
I am hiring a temp 3-5 month CRM Ops leader for medical leave coverage. Looking for a full time or near full time contractor, managing the CRM ops team (8 people) who operates in cordial (email) and braze (push and IAMs). The Braze expertise is more critical. I want someone who can be a player/coach, roll up their sleeves…
Hello friends, Appreciate your thoughts on this, mainly from a security perspective. We were exploring custom HTML Banners in Braze. In this case, the SDK would render both the content payload and the HTML to the website DOM and the browser would execute the code. We were conscious that anyone could accidently insert…
Hi all, I'm working with a white label solution so 95% of my events (and attribute overwrites) are being ingested in to Segment and forwarded to braze via webhooks and largely it's working fine. However, I have a first_did_action_event that is super key but not available via the webhook the only place that see's it is…
We've been working on identifying users who have marked our emails as spam, and it's proven to be significantly more complex than expected. Here's a breakdown of the key challenges we've run into: * No current-state API — only raw event streams Braze doesn't expose a current-state endpoint for spam status. The only…
We needed to identify and merge duplicate Braze profiles (same email, different user IDs) across our entire user base. We evaluated two solutions. Solution 1: Identify duplicate profiles via /users/export/ids and attach a custom attribute for segmentation Export each profile, identify duplicates externally, then update…
Hello people, I have this interesting case which looking for a proper solution that wont affect the UX during onboarding. When user completes the registration process, we send a service mail with a verification link that users can verify their email addresses. Service mail is set as API-triggered campaign and we have this…
Hi all, We are using Braze’s purchase object with dynamic product_id values based on travel routes. The docs mention a 5,000 product_id limit in the dashboard. What happens when this limit is reached? Are older product_ids automatically removed, or will new ones be rejected? Any insights on the behaviour would help us plan…
Hey Bonfire! How did your devs configure the Braze SDK behaviour for Logged Out users in cross-device states? There are some concerns at play here and looking to make a call that is future-proof but also not overly complex on handling edge cases. Context: - EU app - Cross-device app and (potentially edge-case) multi-user…
I am using the Braze export API to pull down recently added users, and want to check if any of them are marked as hard bounce, or have already accumulated any soft bounces (and if so, in what time period). Similarly, I'd like to be able to tell if a user has marked as spam. Is there an attribute capturing this information…
I can see how to segment for Users who have opened an email from or clicked a link in a specific campaign. Is there a way to see Users who have received / clicked for any campaigns, either in general or within a given date range? Thanks!
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