The 2025 Customer Engagement Review is here!

85% of marketing execs are concerned their messages aren’t hitting home—discover the insights you need to turn every touchpoint into an opportunity.

We surveyed 2,300 marketing leaders and paired their insights with data from over 5.7 billion global Braze users to identify the top three customer engagement trends marketers should watch.

Learn what tactics and tools top-performing brands are using to tackle customer engagement challenges in 2025.

Download the CER now

Have ideas about how you’ll implement these trends into your own 2025 engagement strategy? Comment below. We’d love to hear your thoughts!