Every month I add updated NPS scores and a summary of findings to a readout deck, along with links to all of my raw data for those interested in deep diving. This is shared monthly via Slack, and quarterly in a broader meeting with all stakeholders. ...
This is something that can be straightforward, and can at other times, be a bit of a discovery process! For our sentiment work with NPS (Net Promoter Score)- the work that was highlighted by our Torchie Award- this was an exceptionally long and itera...
My name is Katlyn and I am a Manager on the Restaurant CRM & Retention team at Grubhub. I’ve been at Grubhub for over a year. Previously I was at LinkedIn, marketing to startups within their advertising business. I started my career on the agency sid...
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