Create an audience from all that have not received any message in previous step
Hi!
We are notifying consumers about their invoices through a canvas with transactional communication channels. First we send an email (+ push notification of the consumer have our app), and if the email sendout fails we send a text message - if that fails we make sure to trigger our pdf generator so that the consumer gets the invoice as a paper letter.
What we have realized however is that some customers "falls off" that arn't bounces or rejections - they just don't proceed from entering a canvas step to "send" or "delivered". It's easy to select the ones that are sent but not delivered through the query builder. But does anyone have an idea of how I can make an target audience at of everyone that enters a step but that we don't "send" anything to?
According to Braze there's no out of the box-solution for this. So I want to check if there might be any workarounds I havn't thought of.
Thanks in advance
/Sevgi