The most recent content from our members.
This week, I had the pleasure of enabling customers on Agent Console as part of our Success Webinar Series. Delivered by Braze Learning and Customer Success, these webinars introduce Braze capabilities while demonstrating real-world success stories. We went back to basics on what Agent Console is, the difference between…
Whether you're onboarding new colleagues or working to level up your own skills, what are the specific Canvas Workflows where a few: hands on tutorials, workshops or job aides would help to take some of the stress out of your week?
Hello all, curious whether anyone's had real success with the Braze Agent Console yet. We're exploring it as a next best action layer inside our Canvases, essentially letting it read a customer's profile and decide things like "this person responds better to SMS than email" or "this one's ready for an urgency nudge." More…
Seeking a CRM Mastermind (or a Future One in the making!) Utility Warehouse (London, UK) I'm looking for a CRM Technical Manager to help us architect the future of our technical delivery engine. Ideally, you’re already a bit of a tech wiz - someone who lives in Braze, speaks Liquid, and loves getting stuck into BigQuery to…
Has anyone setup a 10 way subject line split within a canvas and also set up an "auto-select" where each subsequent challenger is selected automatically using winning path? There's limitations where we can only use up to 4 splits for experiments paths and if I were to use audience path, there's a limitation up to 8. I can…
In a lot of Braze setups I’ve seen, messaging and orchestration get a lot of attention (rightfully so!) But incentives often feel bolted on. * Same incentives across segments * No clear framework for when to use one * Limited testing to subject lines I’d love to hear: * Do you have a defined philosophy for incentives? *…
Hi everyone, I'm currently building a signal-driven evergreen referral canvas and would love some input from others managing multi-canvas ecosystems. Entry logic includes: * Lifecycle stage: set up completed + post onboarding * Lifecycle transitions: trial to paid, upgrade, renewal success * Joy/value signal: high-intent…
Hello, I have a custom attribute in my dashboard giving me the total number of people you're currently following (let's call it nb_following). I want to start sending communications as soon as users reach a certain number of following (let's pretend at least 10 people) during a fixed period of time (4 days). To do so, I…
Hi all, I'm curious to hear how other companies have seen success with their Welcome Series canvases. I have mine set up as the following: Welcome Canvas - ensures all users get an in app survey asking their education level and a 'welcome email'. New User Activation Canvas - prompts the user to complete the first…
Hi everyone! I am having a bit of a trouble with orchestrating an email campaign using Audience Paths. The plan is the following. Send 4 emails, each email with a delay and to a different segment. The 1st email is simple/easy and straight forward. It is sent to audience selected at the beggining. The 2nd email is to be…
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