Bite-Sized Loyalty: An AMA with Crumbl Cookies

Did you know that 90% of all brands offer loyalty programs? Your loyal users are often your most profitable, least costly, and happiest customers. As you welcome all the new users you acquired during the holiday season, the big question is: how do you keep them engaged?

Join us on January 9 at 11am PT/2pm ET for an Ask Me Anything on loyalty with Cole Witbeck, Director of Lifecycle Marketing at Crumbl Cookies and Ishan Sharma, Senior Creative Strategist at Braze. You'll have the opportunity to ask questions about how to earn loyalty, deepen loyalty, and spread loyalty through Ishan's Locking In Loyalty framework and inquire more about the epic success Crumbl Cookies has unlocked with their loyalty and rewards programs. 

Whether you have an established loyalty program or are just beginning to consider building one for 2025, this AMA provides a chance to explore how to create meaningful experiences and foster trust with your most loyal users.

How it will work

• This event takes place entirely in the Ask Me Anything board on Bonfire, and does not have a virtual video component.
• Make sure you've joined Bonfire and confirmed your email. Make sure you're following the AMA board so that you get notified of new discussions and replies.
• Starting the day before the event, you can post questions for the AMA hosts. Please start a new discussion for each new question.
• The AMA hosts will be answering questions live in the thread during the time of the event. You can reply in-thread, too!
• Time for new questions will end at the time the event ends.