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EmilyCalderon's avatar
EmilyCalderon
Community Manager
2 years ago

FAQ: Why Can't I Find a Segment in the Segment Membership Filter?

A common question we get is "why can't I find a segment in the segment membership filter?"

Segmentation
  • EmilyCalderon's avatar
    EmilyCalderon
    2 years ago

    Issue: When using an "Is in Segment" filter, some of your segments might not be visibile. This is because we don't show Segments that utilize an "Is in Segment" filter, and have already been used as a reference within another Segment. You can nest Segments only once.

    For example, this is allowed

    Parent > Child

    but further nesting as such, isn't:

    Grandparent > Parent > Child

    Resolution: To workaround the issue, the recommended solution is to explicitly recreate the segment you're trying to include by using the same filters. It can have all required filters added, which will mirror the segment criteria you are targeting anyway

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  • EmilyCalderon's avatar
    EmilyCalderon
    Community Manager
    2 years ago

    Issue: When using an "Is in Segment" filter, some of your segments might not be visibile. This is because we don't show Segments that utilize an "Is in Segment" filter, and have already been used as a reference within another Segment. You can nest Segments only once.

    For example, this is allowed

    Parent > Child

    but further nesting as such, isn't:

    Grandparent > Parent > Child

    Resolution: To workaround the issue, the recommended solution is to explicitly recreate the segment you're trying to include by using the same filters. It can have all required filters added, which will mirror the segment criteria you are targeting anyway