ⓘ Changes are on the way!
Braze Bonfire is read-only from April 6–April 13, 2026. 

Braze Bonfire is getting an upgrade. From April 6 through April 13, 2026, Bonfire will be read-only while we tinker behind the scenes to improve your experience in the community. Read more.

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Forum Discussion

ashleyatbraze's avatar
ashleyatbraze
Braze Employee
3 years ago

FAQ: What is expected Canvas re-eligibility behavior?

Currently, re-eligibility for variants is tied to Canvas entry rather than message receipt. Users who enter a Canvas and do not receive any messages will not be able to re-enter the Canvas unless re-...
Canvas
Theresa's avatar
Theresa
Influencer
3 years ago

When using the filter "session count is EXACTLY", is there any potential issue of re-eligibility double sending messages?

ashleyatbraze's avatar
ashleyatbraze
Braze Employee
3 years ago

If this is related to your IAM question, we're trying to get an answer on our end for that! Stay tuned.

  • Theresa's avatar
    Theresa
    Influencer
    3 years ago

    It is, the support team was able to help guide a good bit! Just want to make sure that I'm not going to accidentally resend the same IAM.