Forum Discussion

ashleyatbraze's avatar
ashleyatbraze
Community Manager
2 years ago

FAQ: What is expected Canvas re-eligibility behavior?

Currently, re-eligibility for variants is tied to Canvas entry rather than message receipt. Users who enter a Canvas and do not receive any messages will not be able to re-enter the Canvas unless re-...
Canvas
Theresa's avatar
Theresa
Practitioner II
2 years ago

When using the filter "session count is EXACTLY", is there any potential issue of re-eligibility double sending messages?

  • ashleyatbraze's avatar
    ashleyatbraze
    Community Manager
    2 years ago

    If this is related to your IAM question, we're trying to get an answer on our end for that! Stay tuned.

    • Theresa's avatar
      Theresa
      Practitioner II
      2 years ago

      It is, the support team was able to help guide a good bit! Just want to make sure that I'm not going to accidentally resend the same IAM.