FAQ: What is expected Canvas re-eligibility behavior?

Currently, re-eligibility for variants is tied to Canvas entry rather than message receipt. Users who enter a Canvas and do not receive any messages will not be able to re-enter the Canvas unless re-eligibility is enabled.

If re-eligibility for a Canvas is set to shorter than the duration of the Canvas, it is possible for users to enter the Canvas more than once, which can lead to misleading behaviour for Canvases that use IAMs with particularly long delays. Since multiple Canvas IAMs could be triggered by the same session start, the end user could potentially have the experience of receiving the same message repeatedly, if a specific step renders faster than others.