Forum Discussion
Exclude users who did not engage
Hello all, I'm looking for a way to exclude users from receiving emails when they did not engage (open or click) for more than X times in the canvas. Is there a way for us to do so?
Thank you in advance for the answers!
Heyy jess_11 ,
I suggest you to create a sunset segment using the retargeting filters as " Clicked/Opened Campaign or a Canvas with a tag" and add it to your core segments or use it every time you setup a new sendout. This is the common approach to exclude unengaged users from your campaigns.
Hope it will helps for your case 🙂
You can add an Action Group in your Canvas and apply rules based on their opening or clicking a step in the Canvas. It's sort of the inverse.
