Forum Discussion
Conversion Events and Exit Criteria on Canvases
Hi everyone! With my team we are starting to implement some journeys on Braze, and I was sure that when a user performs a conversion event defined in said Canvas, they will exit the canvas and stop ...
I believe that setting a conversion event in a canvas doesn't automatically exit the user from the canvas, it just tracks that conversion event as part of the canvas metrics. If you want users to exit after a conversion, it would be best to set that up as a specific exit criteria. After a user exits, you can also set if the user can ever enter the canvas again if they meet the entry criteria a second time. That's a check box option in the canvas setup as well.
