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Premalatha's avatar
Premalatha
Active Member II
2 years ago

Unable to choose Approved WhtasApp Template in Braze WhatsApp Campaign

Dear Team,

We could not able to choose the Approved WhatsApp template inside the Braze WhatsApp Campaign.

Its status showing as "Unsupported" in Braze. And Approved in Meta Account.

Can you please help to solve the issue to make this working and give the brief to what type of templates can be accept in Braze WhatsApp Campaign.

Please let me know if any details needed from our end and do the needful ASAP.

Thanks,

WhatsApp

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  • Premalatha's avatar
    Premalatha
    Active Member II
    2 years ago

    Team,

    I have explored and finalized the issue.

    As of now braze does not support product type template which was created from Meta.

    Hope its helpful to anyone.