The most recent content from our members.
Hi everyone, We're looking for ways to increase the number of contactable users. Some key actions we're considering include: * A/B testing in the onboarding phase * Ad hoc campaigns with in-app notifications for unsubscribed users * Creating subscription groups (as we currently don't have any) Has anyone come across a…
One more question from my side. If we manage to drive our customers to start a conversation with us, will this conversations be charged by braze and fall into the conversation package OR are these individual ones? AND is it possible to create automated journeys for these kind of conversations and are they free of charge?…
We're exploring the possibility of using Discord and Telegram as outbound channels to send messages to customers - still having Braze at the centre to trigger and orchestrate campaigns. Has anyone in the community looked at this? Hoping to shortcut our research if possible. Thanks
I'm opening this post to gather feedback, insights, experiences, and tips on leveraging WhatsApp as a communication channel. With its impressive open rates and ability to engage users on a highly personal level, WhatsApp offers a unique opportunity for businesses. However, especially in industries or use cases where…
I am in the process of implementing the Braze platform in my company and we are currently setting up WhatsApp. I tried to follow the documentation available at Braze (https://www.braze.com/docs/user_guide/message_building_by_channel/whatsapp/overview), however, I am having a unique problem that is outside of what is…
Hey Community, we want to show Outbound Whats app messages we sent in an internally built tool (for our service team) for and have not found a good solution how to get this information from Braze. The information we get using Meta webhooks is only the status of the message. We want to get template name and body of the…
Hi! We have added WhatsApp to our channel mix and I am now working on the communication plan. We got some information from a CSM about a 20 keyword limit that Braze has and considering that we create our communication in both ES and EN, this reduces the experience to 10 keywords per language. Is there anyone out there who…
Hi, has anyone found a way to integrate WhatsApp with Intercom/Landbot? In our company, we would like to add WhatsApp as a channel for sending marketing communication to our users. Still, we were wondering in case a user replies with a question that should take customer support, we would prefer that instead we let all…
Dear Team, We could not able to choose the Approved WhatsApp template inside the Braze WhatsApp Campaign. Its status showing as "Unsupported" in Braze. And Approved in Meta Account. Can you please help to solve the issue to make this working and give the brief to what type of templates can be accept in Braze WhatsApp…
Dear Connection, We have a one feasibility like to send an Text message to WhatsApp through WhatsApp Campaign apart from WhatsApp Template. Can you please any one help to provide the solution for this Feasibility? Thanks,
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