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- Bonfire-ChampActive Member II
A push could not be sending for various reasons:
- Navigate to the User Profiles and make sure that the users are subscribed (or opted in) to Push.
- Ensure that users are Push Registered for the app with a valid push token.
- Check the push changelog as it is possible that the token might have been removed or changed.
- Verify the correct type of push notification is being sent out.
- Confirm that the user is part of the segment – You can use the "user lookup" functionality to do this.
- Ensure you are not targeting a FireTV with an Android push campaign when you should be using a Kindle push.
- Check if your developers need to update the push certificate or GCM Project ID. This is something that needs to be done in the dashboard.
- Confirm whether notifications are being received when being sent by Firebase or APNS directly. If not, it's likely a Braze integration issue.
- Make sure the correct API key is inputted into the app code.
iOS Push Troubleshooting Guide
Android Push Troubleshooting Guide
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