Forum Discussion
IAM Schedule Delay
Hello.
I need some confirmation. We have an In-App-Message campaign I want to trigger it on the custom event and delay it for a month.
So the first part no issues there, I defined which event...all good. Then I saw they have Schedule Delay which once a trigger event occurs, send campaign but offers only seconds, minutes and hours. Now I am wondering if would there be a problem if I set like 720 hours (a month). Or there is a better way to do it?
Greetings,
Marko
Hey Marko,
This is an interesting use case and probably difficult to test 😅 I think the best bet might be to open a ticket and reach out to Braze support. They're usually very quick with their responses.
Keep us posted on what they say!
Best,
Allan
Hey Marko,
This is an interesting use case and probably difficult to test 😅 I think the best bet might be to open a ticket and reach out to Braze support. They're usually very quick with their responses.
Keep us posted on what they say!
Best,
Allan
Hi Marko,
the best way would be to trigger a canvas and add a 4 week delay step for it. The IAM will be triggered in the next session after the 4 weeks.
Best,
Max
Agree with this solution. Probably not easy to test, but you can test out the canvas delay function with a shorter time window (a day or two). If it works for a shorter time frame, it will likely work for the longer time frame.
