Forum Discussion

markobb's avatar
markobb
Active Member
2 years ago

IAM Schedule Delay

Hello.

I need some confirmation. We have an In-App-Message campaign I want to trigger it on the custom event and delay it for a month.

So the first part no issues there, I defined which event...all good. Then I saw they have Schedule Delay which once a trigger event occurs, send campaign but offers only seconds, minutes and hours. Now I am wondering if would there be a problem if I set like 720 hours (a month). Or there is a better way to do it?

Greetings,

Marko

In-App Message
  • AllanHeo's avatar
    AllanHeo
    2 years ago

    Hey Marko,

    This is an interesting use case and probably difficult to test 😅 I think the best bet might be to open a ticket and reach out to Braze support. They're usually very quick with their responses. 

    Keep us posted on what they say! 

    Best,

    Allan

3 Replies

Sort By
  • AllanHeo's avatar
    AllanHeo
    Strategist
    2 years ago

    Hey Marko,

    This is an interesting use case and probably difficult to test 😅 I think the best bet might be to open a ticket and reach out to Braze support. They're usually very quick with their responses. 

    Keep us posted on what they say! 

    Best,

    Allan

  • Max's avatar
    Max
    Specialist
    2 years ago

    Hi Marko,

    the best way would be to trigger a canvas and add a 4 week delay step for it. The IAM will be triggered in the next session after the 4 weeks.

    Best,

    Max

    • arella's avatar
      arella
      Practitioner
      2 years ago

      Agree with this solution. Probably not easy to test, but you can test out the canvas delay function with a shorter time window (a day or two). If it works for a shorter time frame, it will likely work for the longer time frame.