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push notifications issue

Bonfire-Champ

What are some of the reasons push is not sending?

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Mobile App Push

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Bonfire-Champ

A push could not be sending for various reasons:

Navigate to the User Profiles and make sure that the users are subscribed (or opted in) to Push.
Ensure that users are Push Registered for the app with a valid push token.
Check the push changelog as it is possible that the token might have been removed or changed.
Verify the correct type of push notification is being sent out.
Confirm that the user is part of the segment – You can use the "user lookup" functionality to do this.
Ensure you are not targeting a FireTV with an Android push campaign when you should be using a Kindle push.
Check if your developers need to update the push certificate or GCM Project ID. This is something that needs to be done in the dashboard.
Confirm whether notifications are being received when being sent by Firebase or APNS directly. If not, it's likely a Braze integration issue.
Make sure the correct API key is inputted into the app code.
iOS Push Troubleshooting Guide
Android Push Troubleshooting Guide