This week, I had the pleasure of enabling customers on Agent Console as part of our Success Webinar Series.
Delivered by Braze Learning and Customer Success, these webinars introduce Braze capabilities while demonstrating real-world success stories.
We went back to basics on what Agent Console is, the difference between Canvas and catalog Agents, and walked through three hands-on use cases with our fictional travel brand, Upon Voyage: sentiment analysis, loyalty-based routing, and catalog enrichment.
The real highlight? Hearing from Braze user, @Nirnay at Luxury Escapes.
His team used Agent Console as a decisioning layer and saw a 10% lift in revenue per user and a 7% increase in total transaction value.
The big takeaway: Agent Console allows you to embed automated assistants into your workflow. Helping you launch faster, personalise deeper, and amplify what your marketing team can achieve.
If you missed it live, the recording is available on Braze Learning so you can revisit it anytime.
Now I want to hear from you. What topics would you like us to cover in future Success Webinars? Drop your answers in the comments below.
