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Automated Alerts for Zero Canvas Entries

sreekanthreddi

Is there a way to automate alerts when a Canvas receives zero user entries or sends over a specific time period? This would help us proactively catch issues such as incorrect entry criteria, audience filters, or triggering problems—without relying on manual oversight.

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Comments

TedScott

While there are some alert options for Campaigns, Canvas alerts have not surfaced yet
https://www.braze.com/docs/user_guide/engagement_tools/campaigns/managing_campaigns/campaign_alerts/#setting-up-your-campaign-alert

For now, you'll need to do this my actively monitory such as checking the dashboard, scheduling a daily report, monitoring triggering events, or orchestrating out in your a data warehouse like Snowflake.

HenryMeiklejohn

You can try something like this:

Create a scheduled campaign running at the interval you want to receive alerts
Option 1
- Create a segment of users who've entered the Canvas or received messages during the reporting period
- In your reporting message template, use Connected Content to Braze's GET /segments/data_series to retrieve the size of the segment during the reporting period.
Option 2
- In your reporting message template, use Connected Content to Braze's GET /canvas/data_summary to retrieve the number of entries during the reporting period.
For either Option 1/2. If the size of the segment or number of entries is zero, send the alert. Otherwise abort the message.

Hope this helps, let me know if you have any questions.