Has anyone implemented a Discord or Telegram integration with Braze?

We're exploring the possibility of using Discord and Telegram as outbound channels to send messages to customers - still having Braze at the centre to trigger and orchestrate campaigns. Has anyone in the community looked at this? Hoping to shortcut our research if possible.

Thanks

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Comments

Manoj__

Hello @bosco I have used Telegram to send OTPs and notifications on a different platform, but you should be able to use webhooks to send messages to both Telegram and Discord via APIs.

Discord Message API: https://discord.com/developers/docs/resources/message
Telegram send Message API: https://core.telegram.org/method/messages.sendMessage

DavidO

Totally agree with @Manoj__ and the way I see these things is that if you can find an API to send to, there's a very high chance you can send messaging to that platform (or trigger anything the API allows).

BenLerner-Paio

Hey @bosco - there are several steps to do this:

Create a webhook URL for Discord via Integrations -> Webhooks -> New Webhook and then choose the channel / name of the webhook.
Create a webhook in Braze to send over the message request to Discord based on some trigger you set up.

Here is an example of what the endpoint would look like:

curl -H "Content-Type: application/json" -X POST -d '{"content": "Hello, this is a message sent through a webhook!"}' https://discord.com/api/webhooks/YOUR_WEBHOOK_ID/YOUR_WEBHOOK_TOKEN

It's super simple and I imagine equally as simple for Telegram.

Hope that helps!