Forge 2024
Join us for an unforgettable journey in Las Vegas from September 23-25, where the brightest minds in customer engagement come together. Forge is your opportunity to hear success stories from big innovative brands (like The Walt Disney Company and McDonald’s—speakers from 2023), learn the tricks of the trade from industry experts, and network with peers and partners that can help your brand shine. Forge 2024 isn't just any conference—it's a jackpot of innovation, featuring success stories from leading brands, expert insights, and networking opportunities that can propel your brand into the spotlight. Ready to elevate your skills? Forge is the prime spot for Braze certification, in-depth training, and expanding your engagement toolkit. And because we're doing it Vegas-style, expect a blend of business and pleasure with exciting activations, celebrations, and awards that light up the night. REGISTER HERETacos on the Terrace at Braze HQ in NYC
Join us for Tacos on the Terrace on Wednesday, August 7, from 4:30 PM to 6:30 PM at our beautiful new office! Weather permitting, we'll enjoy tacos and cocktails on our stunning wraparound terrace. Connect with others in the NYC Braze Community in a relaxed, enjoyable setting. Our amazing Product Management Team will be bartending so come prepared to learn about Braze while having a good time! This event is rain or shine - if the weather is not nice, we have a beautiful inside space to host as well. Hope you all can make it! RSVP today!Ask Me Anything: Braze Data Platform
Join us for our next Ask Me Anything on theBraze Data Platformon Tuesday, August 6 at10am PT/1pm ET. You'll get the unique opportunity to ask questions to John Heywood, Director of Product Marketing at Braze.John oversees product marketing for data products and partner integrations at Braze, including the newly launched Braze Data Platform. In this session, John will answer your questions about Braze and our partner ecosystem, with a specific focus on how you can maximize the value of your data to deliver personalized and relevant customer engagement at scale. You'll also have the opportunity to learnmore about Data Unification, Data Activation, and Data Distribution through Braze in this text-based event.The Braze Data Platform helps marketers and technical teams integrate Braze with other technologies, derive insights, and take action across the entire data lifecycle—without sacrificing flexibility, interoperability, or modularity. You can pre-submit your questions hereor join us live and drop your question directly in the Ask Me Anything Boardfrom 1-2pm ET on Tuesday.July Marketer of the Month Round Table Webinar
Join us for our first ever Marketer of the Month Roundtable withKristijan,DavidO,andRafinci. Join this new webinar series each quarter to hear perspectives from Braze customers like you as curated by the Braze Learning team. We'll covering a variety of topics each quarter depending on the perspectives our Marketers of the Month would like to share, including but not limited to: Exploration of recent Campaigns or Canvases run in Braze - their objectives for the Campaign or Canvas, how they set it up in Braze, how it went, and what they learned Details on their onboarding, retention, win back, and churn strategies, including the areas of focus for their brand, how they implement their winning strategies in Braze, and what they've learned so far How they get the most out of Braze products, including their objectives in using different products, how they get the most out of them, the value derived, and what their results or learnings have been so far Our July 30th webinar is in production now with Braze users fromMicrosoft Clipchamp,Lifesum,andFishbrain. Register here Can't join us live? No worries! We'll share out a recording afterwards.City x City London
Join us forBraze City x City Londonon Wednesday, May 1 in London! Braze City x City is your opportunity to get up to speed on the latest trends in customer engagement, gain a behind-the-scenes look at top brands’ winning strategies and campaigns, and learn how to Be Absolutely Engaging.™ Join us for an exciting day of content with speakers from The Guardian, Monzo Bank, TUI, TrendWatching, Screwfix, The Community Factory, Talon.One, Movable Ink, CACI, and more. REGISTER HEREAsk Me Anything: Discuss the 2024 Global Customer Engagement Review with Rappi
Mark your calendars for the next Bonfire Ask Me Anything on the 2024 Global Customer Engagement Review. On Tuesday, March 12 at 12pm ET, you’ll have the opportunity to discuss all things CER with Nacho Fiore, Automation Senior Manager, at Rappi and April Mullen, Senior Director of Content Strategy, at Braze. Curious what 2024 has in store for marketing and customer engagement? The 2024 Global Customer Engagement Review covers… The top three trends shaping customer engagement in 2024 Ways to leverage the trends to drive your brand’s success Insights necessary to navigate the evolving landscape of customer engagement Rappi is an on-demand-service pioneer and everything they do is all about strengthening customer relationships in order to make Rappi a deeply valued service amongst their customers and the ecosystem they serve.Nacho is the genius behind Rappi’s most successful engagement campaigns, standing up campaigns in Brazeto power messaging that ensures they’re reaching users at the right time, with the right channel, with personalized content. They most recently introduced WhatsApp to their mix of channels. In fact, their WhatsApp campaign drove an 80% uplift in purchases versus the control group, which received marketing messaging about these deals only via push notifications and email. This AMA presents the unique chance to ask both Nacho and April more about the three major trends covered in this year’s report and the way to leverage the trends to drive your brand’s success. Friendly reminder that AMA's are text-based events. They take place in the AMA board within the community. You can ask a question by clicking the "Ask a question" button on the AMA page & our hosts will respond in thread. Can't join us live? No worries! The content will be in the Ask Me Anything board so you can review it at any time.Community Advisory Hours on Discover What's New: March Product Release
Join us for the next Community Advisory Hours webinar on Thursday, March 28 at 11am ET to discover what's new in this March Product Release. In this session, you'll get: A deep-dive refresh on the latest and greatest of recent Braze product releases. Answers to customer questions about those features. An opportunity to ask your own questions. A sneak peek of what's covered in this release... Content Block improvements Cloud Data Ingestion: Catalogs Data Support Improved Cloud Data Ingestion Management iOS Privacy Manifest & Tracking Methods Segment Builder improvements Geofence permissions Email Capture Template ... and more! Register HERE Submit your questions in advance usingthis form, or bring your questions to the session and ask them live. A recording of the session will be posted here along with a follow-up discussion thread to continue the conversation and answer any questions we couldn’t get to during the webinar.City x City NYC
Join us forBraze City x City New Yorkon Wednesday, April 24 in NYC! Braze City x City is your opportunity to get up to speed on the latest trends in customer engagement, gain a behind-the-scenes look at top brands’ winning strategies and campaigns, and learn how to Be Absolutely Engaging.™ What’s in store: Hear from our executives, including: Bill Magnuson, Cofounder & CEO Jon Hyman, Cofounder & CTO Kevin Wang, Chief Product Officer Myles Kleeger, President & Chief Commercial Officer Thought leadership from consumer trend firm TrendWatching on what's next in customer engagement Tips and tricks on the craft of customer engagement from other Braze customers who are setting the bar for success … and so much more! Explore the agenda and sign up—we hope to see you there! REGISTER NOWAsk Me Anything with Braze power user and Bonfire Specialist, David O'Reilly
Join us for our next Ask Me Anything with Braze power user and Bonfire Specialist, David O’Reilly on Tuesday, February 13 at 4pm ET/1pm PT (or 8am Melbourne time where David is 😉). DavidOis the Lifecycle Marketing Manager at Microsoft Clipchamp, a video editing software and has been a Braze power user for years. Prior to joining Clipchamp, David worked with Braze in health and wellness mobile apps and he currently uses email, in-app messages, and Content Cards in Braze. He’s a technical marketer and leans into teaching others what he has learned in his many years of CRM experience using Braze. Don’t miss this unique opportunity to ask one of our most active community members and a true Braze whiz some questions. Ask David about his… Use of email, in-app messaging and Content Cards to execute a cross channel journey for Clipchamp users Previous experience working with Braze on health and wellness mobile apps Technical expertise and Liquid tips and tricks His predictions for what matters in customer engagement in 2024 His content across YouTube, LinkedIn and TikTok His journey as a qualified life scientist Friendly reminder that AMA's are text-based events. They take place in the AMA board within the community & you'll have the opportunity to ask David questions from 4pm ET - 4:45pm ET on Tuesday, February 13. You can ask a question by clicking the "Ask a question" button on the AMA page & David will respond in thread. Can't join us live? No worries! The content will be in the Ask Me Anything board so you can review it at any time.Grow with Braze Munich
Join us for Grow with Braze and enjoy an exploration into customer engagement, retention, and personalisation. Network and share insights with peers, and learn from leadings brands within your industry. What you can expect: Ample networking opportunities with other leaders across our community to discuss what's next in customer engagement and technology. A chance to hear from Braze customers discussing how they drive meaningful experiences and customer loyalty through effective data management and personalisation. REGISTER HEREGrow with Braze Stockholm
Join us for an exciting breakfast with Braze and enjoy an exploration into customer engagement, retention, and personalisation. Network and share insights with peers, and learn from leadings brands like Schibsted. What you can expect: Ample networking opportunities with other leaders across our community to discuss what's next in customer engagement and technology. A chance to hear from Braze customers discussing how they drive meaningful experiences and customer loyalty through effective data management and personalisation. REGISTER HEREGrow with Braze Barcelona
Join us for an intimate afternoon tailored to leaders in marketing, growth and customer engagement, featuring innovative brands. Get ready to make valuable connections, share insights with the Braze community, and learn from industry experts at leading brands. What you can expect: Ample networking opportunities with other leaders across our European community to discuss what's next in customer engagement. A chance to hear from Braze customers as they showcase what success looks like across customer retention and acquisition, plus how their strategies have evolved over time. A special guest speaker. Further information coming soon! You must register HERE to attend this in person event in Barcelona.Community Advisory Hours on Discover What's New: February Product Release
Have you been hoping for a chance to ask Braze subject matter experts questions about the latest product releases and latest Braze features? You’re in luck! Join us for the next Community Advisory Hours on February 29 at 11am ET. Austin Spivey, Operations and engagement Lead, will be hosting this month and highlights from the February release include: Updates to Dashboard Users New Android Firebase Credential Uploader Audience Sync to Google Consent Preferences One-Click Unsubscribe Support and more. In this session, you'll get: A deep-dive refresh on the latest and greatest of recent Braze product releases. Answers to customer questions about those features. An opportunity to ask your own questions. Submit your questions in advance using this form.Ask Me Anything: What's Changing with Yahoo Mail and Gmail in 2024 & How to Prepare
Gmail and Yahoo recently announced stricter rules for bulk email senders in early 2024. Are you ready for the changes? Braze is hosting not one but TWO opportunities for you to hear more about the changes and to make sure you’re prepared. 📹 Webinar alert! The first opportunity you’ll have to learn more about these rules is during a webinar on Tuesday, January 9 at 12pm ET as email deliverability experts from Yahoo and Braze will guide you through the ins and outs of these changes, sharing best practices that not only ensure you’re compliant–but also elevate your overall email strategy. The webinar will cover mastering authentication, crafting easy opt-opts, minimizing spam complains, and then a live Q&A session where Clea Moore, Principal Product Manager at Yahoo and Alison Gootee, Compliance & Deliverability Principal at Braze will be ready to tackle all of your questions. This is a live webinar so you'll need to register HERE to get the link to join. ❓AMA alert! After the webinar, we’re giving you another opportunity to ask questions directly in the community, especially those questions that are more focused on your specific use of Braze. Join us for Ask Me Anything: What’s Changing with Yahoo Mail and Gmail in 2024 & How to Prepare with the Braze Deliverability Team at 1:30pm ET on January 9 following the webinar to ask any additional questions you have and to see some answers to existing FAQs on this topic. Friendly reminder that AMA’s are text-based events that happen in The Forum. How does an AMA work? You can ask a question by clicking the “Ask a question" button when in The Forum and our deliverability team will answer your question in response to your question by replying directly. Let us know if you can make it to the next AMA by clicking "Attending" on this page and start to think of those questions now! If you'd like to pre-submit your question, please do so by dropping it in a comment below and I'll make sure someone from the Deliverability Team answers it during the AMA time on January 9th.Community Advisory Hours: December and January What's New Product Releases
Join us for the nextCommunity Advisory Hourson the January 25 at 11am ET on both the December and January What's New Product Releases. These are Braze expert-led webinars put on in partnership between the Braze Learning and Bonfire teams to provide product release deep dives with live Q&A on topics important to the Braze community. The topics we'll be covering in this Community Advisory Hours include topics covered in both the December and January releases like... - Set up segment filters more quickly and intuitively with updated Segment Filter UI - Optimize ad spend by dynamically syncing first-party data into Criteo, a new Braze Audience Sync Pro partner - Drive higher revenue with AI-powered Item Recommendations from Braze Catalogs. Seamlessly recommend items for purchase that are the most popular or are personalized to customers in your messaging. - Optimize your email program with the Email Insights Dashboard by understanding where and when your customers are interacting with your emails at a glance. Access a granular view of data across mailbox providers and time of engagement. - Utilize WhatsApp Frequency Capping to avoid message fatigue by controlling the number of WhatsApp messages a customer can receive within a specific amount of time. Friendly reminder to register using this link to get access to the webinar link.Ask Me Anything with the Grubhub Team: Building a Cross Functional Collaborative Team
Join us in The Forum on Tuesday, December 12 from 12pm - 12:45pm ET for the next Ask Me Anything with the Torchie Award Collaborative Team of the Year winner, Grubhub. We'll be hosted byKatyln Huang, Manager, CRM and Engagement Marketing,David Terzopoulos, Sr. Manager, Restaurant Product & Customer Marketing, andLeslie Owen, Marketing Coordinator, Merchant Marketing who are on the Restaurant Retention Marketing Team at Grubhub. Our hosts are ready to share all of their learnings on how to use Braze to build a cross functional, collaborative team to support brand health objectives. Curios how sharing NPSscores and qualitative responses captured through Braze across teams on a monthly basis allowed for better collaboration between Marketing, Account Success, and Revenue Operations at Grubhub? Don't miss this text-based event and the opportunity to get your questions answered! Ask the Grubhub Team about... How to know what kind of campaigns to run in Braze to get feedback on customer satisfaction How to identify the right stakeholders internally at Grubhub to include in the findings/sharing out what you found The structure of B2B vs. B2C sides of Grubhub How the team shared learnings from their team with other marketing teams at Grubhub Their plans for continuing cross functional initiativesinto next year & expanding what they've learned from this year's campaignsCommunity Advisory Hours: November What's New Product Release
Join us for the next Community Advisory Hours on the November 30 at 11am ET on the November What's New Product Release. These are Braze expert-led webinars put on in partnership between the Braze Learning and Bonfire teams to provide product release deep dives with live Q&A on topics important to the Braze community. In this session, you'll get: A deep-dive refresh on the latest and greatest of recent Braze product releases. Answers to customer questions about those features. An opportunity to ask your own questions. Submit your questions in advance usingthis form, or bring your questions to the session and ask them live. Some of the topics Kai will be covering in this release include: Global Search Feature Flags SMS Double Opt-In Workflow Catalogs, Back in StockCommunity Advisory Hours: Holiday Season Readiness with Email Deliverability
By now, you've probably got your holiday campaigns all ready to go... BUT have you made sure that all that planning and hard work actually ends up in your customers' inboxes? Join us onThursday, November 9 at 12pm ET for the next Community Advisory Hourswith Alison Gootee, Compliance & Deliverability Enablement Principal II on the Deliverability Team at Braze and Austin Spivey, Senior Operations Specialist on the Braze Customer Education Team at Braze. Alison and Austin will be discussing how brands can position themselves for successful email deliverability this holiday season, specifically with large send events around Black Friday and Cyber Monday. Don't miss this opportunity to ask all of your email deliverability questions and to ensure you're prepared for the upcoming holiday season to drive maximum impact for your business.Ask Me Anything: Work smarter and create more meaningful customer experiences with Sage AI by Braze
Join us on July 11th for a text-based Ask Me Anything (AMA) session all about creating more meaningful customer experiences with Sage AI by Braze, hosted by Jojo Zieff, Product Marketing Manager at Braze, Haley Trost, Senior Product Marketing Manager at Braze, and Boris Revechkis, Senior Product Manager at Braze. In this AMA you’ll have the opportunity to ask the Braze team about the existing AI features in the Braze dashboard, features coming soon as part of the Sage AI by Braze launch, and more general questions about AI. Want to know you can instantly create message copy and custom images in Braze using AI? Or maybe you’re curious about how to predict the likelihood of customers performing a custom event? This is the place to ask those questions! Braze has a proven track record in using AI dating back to before 2014 and has continued to invest in AI to look for ways to deliver business value and create meaningful impact for customers. There’s lots to discover about the existing and soon to be released features that use AI, so be sure to join this AMA and bring all of your Sage AI by Braze questions. During this text-based event, you'll also have the chance to explore The Forum, where thousands of Braze users have already asked and answered questions, and connect with like-minded customer engagement professionals. Mark your calendars for July 11th and join us in The Forum for this insightful AMA session. We look forward to answering your questions and helping you make the most of Sage AI by Braze!Community Advisory Hours on Discover What's New: October Product Release
Join us for our second Community Advisory Hours on Friday, October 27 at 12pm ET. This new event series will be hosted by Kai Williams, Braze’s Training Team Lead in Customer Education, and will give you an opportunity to dive deeper into the Discover What’s New: October Product Release along with some special highlights from the product keynote presented at Forge 2023. Kai will spend fifteen minutes recapping what is covered in the October Product Release, fifteen minutes answering previously submitted questions from customers, and will leave fifteen minutes for live questions from the audience. This live digital event will give you the chance to learn more about our October Product Release and dive deeper into understanding key functionality of the Braze platform and Braze features. Some of the topics that Kai will cover include: Copy across workspaces Canvas Comments Global Search Feature Flags We are excited to offer this live event to customers seeking to dive deeper into understanding the latest features of Braze. Please feel free to pre-submit your question ahead of time using the form HERE. We will record the webinar for those unable to attend live and we’ll provide an opportunity for folks to ask questions in The Forum following the live event.Ask Us Anything: Use Case by Use Case: Driving Value with the Braze Inspiration Guide
Join us for the next Ask Me Anything on the latest Braze Inspiration Guide on September 12 from 1pm - 2pm ET. Dana Newman, Senior Strategic Customer Success Manager, and Ishan Sharma,Strategic Business Consultant, are ready to answer your questions around the Braze Inspiration Guide, use cases covered in the Guide, the growth levers of Activation, Monetization, and Retention, and more. Last year's Braze Inspiration Guide covered over 40 customer engagement use cases and this year's refreshed BIG will cover a range of new use cases for you to apply to your customer engagement strategy (50+ use cases👀). Join this unique opportunity to learn from two Braze subject matter experts and get direct answers to your questions. Ask Dana and Ishan anything about... This year's refreshed Braze Inspiration Guide Use cases you should absolutely adopt in your overall customer engagement strategy The ways that they have seen Braze customers use the BIG to enhance their existing marketing programs theActivation, Monetization, and Retention frameworkCommunity Advisory Hours on Discover What's New: September Product Release
Have you been hoping for a chance to ask Braze subject matter experts questions about the latest product releases and latest Braze features? You’re in luck! Join us for our first ever Community Advisory Hours on September 28 at 12pm ET. The first webinar of this series will be hosted by Kai Willaims, Braze’s Training Team Lead in Customer Education, and will give you an opportunity to dive deeper into the Discover What’s New: September Product Release as well as features highlighted in the July and August product releases. Kai will spend fifteen minutes recapping what is covered in the September Product Release, fifteen minutes answering previously submitted questions from customers regarding the July, August, and September releases, and will leave fifteen minutes for live questions from the audience. This live digital event will give you the chance to learn more about our September Product Release and dive deeper into understanding key functionality of the Braze platform and Braze features. Some of the topics that Kai will cover include: - AI Copywriting Assistant - AI Content QA - Approval Workflow - Updated HTML Editor - Segment Extension Improvements - Our brand-new integration tool, 'Data Transformation' We are excited to offer this live event to customers seeking to dive deeper into understanding the latest features of Braze. Please feel free to pre-submit your question ahead of time using the form here. We will record the webinar for those unable to attend live and we’ll provide an opportunity for folks to ask questions in The Forum following the live event, with Braze team members available to answer questions through Friday, September 29.Ask Me Anything: Test and Learn: Driving Value with Smart Optimization
Understanding how to successfully leverage data and testing can dramatically improve your marketing performance. But despite the clear benefits of data-driven marketing, many brands are still struggling to implement it effectively. To help your team stay ahead of the curve in today’s fast-paced business landscape, and achieve better results and higher ROI, we created the Test and Learn: Driving Value with Smart Optimization Guide. In this AMA, you’ll have the opportunity to ask Dylan Carpe, Senior Customer Success Manager at Braze, and Guendalina Braga, CRM & Automation Lead at BlaBlaCar, about their tips, tricks, and learnings on how to test efficiently and react quickly to stay ahead of competition. Guenda comes with a breadth of experience in testing using Canvas in Braze to optimize campaigns. This AMA gives you the unique opportunity to ask directly about a case study within the Test and Learn: Driving Value with Smart Optimization Guide. Guenda collaborated with the Braze team to demonstrate how BlaBlaCar optimized their email open rates by testing sender names across two separate European markets. Now, you have the opportunity to ask her about her findings, the challenges she encountered during the testing process, and more.Sydney Bonfire Meetup
Join us on July 20, 2023 at The Rook Rooftop for an exciting Braze community event bringing together marketing professionals from diverse industries that will leave you inspired, informed, and feeling more connected with your peers. At the event, we’ll share highly anticipated Braze news about our latest product releases and updates to our roadmap. Additionally, we’ll host a fireside chat with felix, CES (Container Exchange Services) and DesignCrowd, where you’ll gain invaluable insights from industry-leading experts who will share their lifecycle model and discuss the limitations they experienced with traditional tools before adopting Braze. But that's not all – we believe in the power of networking and the value of building meaningful connections. Connect with fellow marketing professionals, exchange ideas, and explore collaborative opportunities. Be sure to let us know if you're attending by registering HERE.
Community Events
Explore all the events at Braze, from our City x City series to webinars and more.24 Events
