Forum Discussion
Impact of Email Template Changes on Queued Subscribers in Active Canvas
Hi everyone, I'm seeking some clarification on a scenario involving an active canvas with an email step that includes quiet hours and rate limiting. If there are a large number of subscribers curre...
Pao It sounds like you might be on a time crunch here... Braze Support would give you the most accurate answer, but here are our thoughts, in the mean time:
- We're not 100% sure exactly how Braze is handling the order of operations in the backend, whether the email has already been processed or if it waits until your quiet hours/rate limits are over before it fully sends it.
It's possible that you might actually be able to update the Email before it's launched, and the updated version might send... You'll have to keep us posted. - IF #1 does end up working, then no, we don't believe you need to stop the Canvas to make the changes. This is once again an educated guess based on what we see in the Braze docs.
https://www.braze.com/docs/user_guide/engagement_tools/canvas/managing_canvases/change_your_canvas_after_launch/#time-delays
Stopping Canvases
Stopping a Canvas won’t exit users who are waiting in a step. If you re-enable the Canvas and the users are still waiting, they will complete the step and move to the next step. However, if the time that the user should’ve progressed to the next step has passed, they will instead exit the Canvas.
