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Delay in Canvas
Hello :) I'm new to Braze and I am working on an action-base canvas including a delay. The idea is to send the campaign the day after an action is performed and at a set time. For example: a customer make a purchase on Monday (doesn't matter the time), I want him/her to enter the canvas and receive my messages on Tuesday 11am. Is this possible and if so, how to set this up please? Many thanks in advance for your help!
Hi Celine,
Sergitcis correct in that you have to use a delay step, but your use case is a bit more nuanced.
In the delay step settings, you need to select "After a duration" set the delay to "1 calendar days" as opposed to 1 day. Selecting "days" will make the delay wait 24 hours before even considering the time (11am), while "calendar days" will wait until midnight the next day and hold the users until the time you set.
Screenshot with the exact configuration below.
2 Replies
Hello Celine!
Welcome to the wonderful world of Braze!!
What you say is possible, you just have to add a delay in your flow right at the start.
Remember that you have to configure your canvas through an action-trigger.
Feel free to asks more questionsBest,
SergioHi Celine,
Sergitcis correct in that you have to use a delay step, but your use case is a bit more nuanced.
In the delay step settings, you need to select "After a duration" set the delay to "1 calendar days" as opposed to 1 day. Selecting "days" will make the delay wait 24 hours before even considering the time (11am), while "calendar days" will wait until midnight the next day and hold the users until the time you set.
Screenshot with the exact configuration below.
