ⓘ Changes are on the way!
Braze Bonfire is read-only from April 6–April 13, 2026. 

Braze Bonfire is getting an upgrade. From April 6 through April 13, 2026, Bonfire will be read-only while we tinker behind the scenes to improve your experience in the community. Read more.

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TillaSennane's avatar
TillaSennane
Supporter
2 years ago

Communications journey mapping

Hi everyone! I'm starting to work on a communications journey mapping gathering all the different automatic communications sent to our users. Have any of you already done this work? As it's the f...
Inspiration
TillaSennane's avatar
TillaSennane
Supporter
2 years ago

Thanks for your reply bob ! I take note on having different versions with different level of details depending on the person who reads the map.

For the tools, some people recommended Whimsical, Mural or Miro. I think I will go with one of those three. There are also Figma, Gitmind and Draw.io.