How to include Active Canvases with zero sends in Analytics Reports?

mari_m

Hello,

Hello everyone,
This week, we noticed that a Canvas triggered 4 days ago did not send any messages. Because it never actually dispatched a message, it is completely missing from our analytics reports.
I have explored the available reporting metrics but couldn't find a way to include an Active Canvas that has zero sends. I also tried filtering by "Canvas Entries", but it still didn't show up.
Does anyone know if it's possible to force these empty/zero-send Canvases to appear in analytics or custom reports? Is there a workaround for this?

Many thanks :)

Nirnay

Hi @mari_m

Worth checking a few things in order here.

First, confirm entry type. "Triggered" doesn't necessarily mean anyone entered. If this Canvas is Scheduled delivery, it can run on its schedule and match zero users, nothing wrong, just an empty run. If it's Action-based or API-triggered, the trigger event/API call firing doesn't guarantee entry either, users still have to pass entry criteria.

Second, check the Canvas's own Analyze/Details page directly, not a rollup report. Total Entries is tracked as its own metric there, separate from Total Sends, so it should show real entries even if zero messages went out. If entries show up there but the Canvas is invisible in a broader report (Report Builder, channel dashboards), that's a reporting-surface limitation, not missing data, those broader views tend to be built around message/channel activity, so a Canvas with nothing sent has nothing for them to aggregate.

For a definitive, source-of-truth check independent of any dashboard, you can run this in Query Builder under Analytics on the Braze dashboard:

sql

-- Checks whether users actually entered the Canvas, independent of whether any message was sent.
-- This table logs entry events only, so it isn't affected by dashboard/report limitations.
SELECT *
FROM USERS_CANVAS_ENTRY_SHARED
WHERE CANVAS_API_ID = '8fb0ded9-1234-4cd8-be93-1234567890'  -- replace with your Canvas's API ID, found in Canvas details/settings
AND to_date(DATE_TRUNC('day', to_timestamp_ntz(TIME))) >= '2026-07-03'  -- adjust to your trigger date

Worth understanding what this table actually is. USERS_CANVAS_ENTRY_SHARED, along with the related tables (USERS_CANVASSTEP_PROGRESSION_SHARED, USERS_CANVAS_EXIT_MATCHEDAUDIENCE_SHARED, USERS_CANVAS_EXIT_PERFORMEDEVENT_SHARED, USERS_CANVAS_CONVERSION_SHARED, USERS_CANVAS_EXPERIMENTSTEP_SPLITENTRY_SHARED, USERS_CANVAS_EXPERIMENTSTEP_CONVERSION_SHARED, USERS_CANVAS_FREQUENCYCAP_SHARED, USERS_CANVAS_REVENUE_SHARED) are event logs, not status snapshots. A row only exists when something actually happens to a user: they enter, they exit, they hit a step, they land in an Experiment Path split, they convert, they get frequency capped. There's no row for "nothing happened."

So if the query above comes back empty, nobody entered, full stop, and everything downstream is empty too since entry is what everything else depends on. That points you toward an audience or entry criteria mismatch rather than a reporting gap. If rows do come back, users entered fine and the story is somewhere downstream, walk USERS_CANVASSTEP_PROGRESSION_SHARED to see if they reached the message step, or the exit tables to see if they left early.
Hope this helps!