Learn the ins and outs of every channel that Braze supports—from email, SMS, and WhatsApp to in-app messages, push notifications, paid media, and more.
Hi all, I’m looking for insights on how to measure the success of a Notification Center on a website built with Braze Content Cards. We’ve implemented a bell icon that opens a feed of personalized cards (like an inbox), but we’re unsure how to define success or what benchmarks to expect. Specifically, I’d love to know: *…
Hello, We want to implement push notifications with action buttons. We also want to segment users based on which button they clicked. Additionally, we’d like to see how many clicks each button received. I looked through the documentation but couldn’t find how to segment the campaign by button clicks. Do you have any ideas?
Hi Braze Community, I am scratching my head a bit trying to understand how the Braze SDK does not have an out-of-box feature that automatically associates a session with a specific user post email/sms campaign click. From what I am reading, even after having clicked through a campaign, if a user comes in a private browser…
Hey! I have a question. I’m trying to send a push notification followed by an in-app message (IAM). The goal is for the IAM to appear immediately when the user taps the push and lands in the app. I’ve tried a few setups, but it’s not working as expected. Currently, I have two separate Canvases — one for the push and one…
Anyone know if it's possible to test a nested event/entry property in the "Preview & Test" section of an email template? Seems like you can only enter data for basic properties.
Quick bit of feedback I’ve noticed the “Save Template” button in the Email Templates editor is a bit clunky and unintuitive meaning you may do a bunch of work and not save it considering you need to click done then save. Given there's no version history, it feels risky when making edits or updates especially across teams.…
Hi, I am sending sms messages with emojis via API to Braze, and sometimes Braze deletes the emojis automatically, does anyone know why? It happens sometimes and only when the message is divided into several segments.
Hi everybody! We are currently working on a Braze IAM that uses a spin the wheel concept. There are a total of 142 prices that can be won when the wheel is spinned. As thousands of users can receive the IAM, it is crucial that the same price will not be triggered multiple times. Does anybody have any experience with a…
Is there a reliable way in Liquid to detect whether a content block is being used in a push message vs. an email message? I know there are some global specific to each channel but I'm curious about the most reliable/supported way to do this in liquid.
Does anyone know how the URL wrapping in email works exactly or is that proprietary information? As a tester I'm trying to verify the url's in the mail wrapped by braze. In our case, a link is wrapped to…
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