ContributionsMost RecentMost LikesSolutionsAlias profile management I am struggling on how to think about managing alias profiles and how we treat them. Specifically around SMS and texting in a keyword. If a phone number is not in the default phone field, a User alias user will be created. This alias profile will only have phone number and subscription group opt-in. How do you go about tying user aliases to an existing profile or figuring out an alias profile does exist as a user in our system. I would love to have a virtual coffee and learn more about how others handle alias profiles in their lifecycle/user journey flows. TIA Re: Re-triggering canvas after 30 days In order to store the entry properties for later use, you need to reach out to your CSM.https://www.braze.com/docs/user_guide/engagement_tools/canvas/create_a_canvas/canvas_entry_properties_event_properties/canvas_persistent_entry_properties#persistent-entry-properties You can also save the entry property as a custom attribute before sending the content card. you may end up with a timing issue though if you are using the same attribute for the new content card and the one you want persisted for 60 days. If I am understanding there is an overlap of 30 days between the 2 content cards is that correct? Re: Coordinator, Performance Marketing This position has been filled 🙂 Re: Link Management - Segment If I understand you correctly, You should be able to utilize link aliasing for this implementation. it may depend on they type of data you are trying to capture and apply to the user profile, but you can trigger an update to a user profile based on a link click (the link aliasing feature will help you identify the specific link) and add the attribute and value to the user profile via a user update step or a webhook step using a track call. https://www.braze.com/docs/user_guide/message_building_by_channel/email/templates/link_aliasing#link-aliasing Re: Blacklist user segment What I have done in the past is create a segment for the users to be suppressed and add that as an exclusion to an existing segment. I am not sure how your campaigns and canvases are set up, but I always include a Segment that is on every canvas and campaign like a suppression segment. I can then add and remove additional criteria as needed whether it is a temporary or permanent change. I don't know a way other than that to apply a wide spread change without having to manually touch each campaign and canvas. Re: Trigger a geofence vs enter a location This documentation explains it a tad https://www.braze.com/docs/user_guide/engagement_tools/locations_and_geofences/faqs/#geofences It sounds like a user has to enter or exit the geofenced area to trigger it, while location tracking is based on a users last known location. Both of these require an application on a mobile device and location tracking enabled. I would suggest reaching out to Braze support to see if you can get a more concrete explanation though! Coordinator, Performance Marketing 🌟 Exciting Opportunity Alert!🌟 We’re on the lookout for a Performance Marketing Coordinator to join our team at CleanChoice Energy! If you’re passionate about making a difference and have a knack for marketing, this is your chance to be part of something big. Why join us? → You’ll be part of a collaborative team with amazing leaders. → We’re driven by a powerful mission to revolutionize energy for the better. → Enjoy robust benefits, flexibility in work location, and be part of our diverse and inclusive culture. Interested? Let’s make a positive impact together! Reach out to me directly for an introduction to the hiring manager. Re: If Statement in If Statement Liquid Code Nicky22Are you looking to use the custom attribute in cases where the trigger property is missing? Re: Using Attachements on Email Templates Selman_BalciThe only way I am aware of to send an email with an attachment in Braze is through the use of api triggered campaigns and the attachment is defined in the email object. Documentation:https://www.braze.com/docs/api/objects_filters/messaging/email_object/ Is that something you have looked into yet? Re: Alias profile management Hi Allen, I have been off this platform for a bit, so apologies for missing this. We have not found an easy solution. It appears that it will take quite a bit of dev work to handle identity resolution from separate systems and resolving them downstream into other platforms. We have some other priorities but i am sure this will be coming in 2024!
GroupsBraze Customer Champions This is a private group for Braze Customer Champions, our advocacy program.0 Posts
Braze Customer Champions This is a private group for Braze Customer Champions, our advocacy program.0 Posts