CRM Manager

Office location : Paris (2nd arrondissement)

JOB DESCRIPTION

Bene Bono is growing and the customer cycle management is critical to our model (a B2C free subscription model). The CRM team led by Clara has been structuring at a fast pace (more and better-customized automations via Braze, structured AB test process leveraging Amplitude, processed collaboration with other teams: Brand & Content team, Spanish Marketing team, Product team). We now want to gain in velocity to improve our current communications and lead new projects.

You will be managed by the CMO and work under supervision of Clara, the CRM lead. Your main missions will be the following:

Execute impactful campaigns and automations 

• Define in collaboration with the Brand & Content the communication calendar  
• Write or get the content written to support our campaign/automation goals
• Coordinate the asset creation together with Mahuna (Graphic Designer)  
• Iterate on all created contents to improve their impacts

Lead projects to scale the CRM across channels and countries

• Define solutions to improve metrics in line with Bene Bono’s strategy
• Improve the current setup via deeper integrations with our Tech / Data stack
• Lead analyses to better understand our customers and prioritize projects

REQUIRED PROFILE

• You are known as the master of analytics and have a data-driven mindset: you know how to run a proper AB test, how to analyze its results and you can dig into customer data to identify meaningful segments to target
• You have strong technical CRM knowledge: you have already worked with an advanced B2C CRM setup, deal with different languages and different channels
• Copywriting: you have good writing skills and can adapt your writing to a specific brand platform (ours is really cool!)
• You have advanced collaboration skills: you exhibit an outstanding collaborative spirit and clearly demonstrate the ability to navigate through complex projects.

We value diverse profiles at Bene Bono! We take great pleasure in welcoming individuals with unconventional backgrounds, rich stories, and multiple life experiences. So, don't hesitate to send us your application!

WHO ARE WE?

At Bene Bono, your grocery shopping makes a difference!

Bene Bono offers environmentally & socially shopping with prices up to 40% lower.

In concrete terms, we provide a weekly selection of top-quality products directly saved from waste at discounted prices.

By shopping with Bene Bono, you:

• Support producers and manufacturers in upgrading their products,
• Take control of your consumption by actively participating in waste reduction efforts,
• Save money without compromising the quality of your groceries.

How does it work?

• 100% saved from waste: products directly sourced from producers and manufacturers that would have otherwise gone unsold due to arbitrary distribution standards (size, shape, color, overproduction, etc.),
• 100% top quality: all our products adhere to our rigorous quality policy (taste, freshness, no harmful or controversial ingredients, ethical sourcing, no heated greenhouses for fruits and vegetables, etc.), including organic and locally sourced fruits and vegetables,
• 100% flexibility: subscription with no commitment (we're not like Free, but we understand), weekly deliveries, easy skip option for when you're away or unable to receive the delivery.

Today, we have already saved over 2100 tons of products, thanks to 20,000 satisfied customers. Tomorrow, we aim to save thousands of tons of products and deliver them across Europe!

As a fast-growing startup (with millions in ARR), we are focused on our mission and have the ambition to build an exceptional team in France and abroad (currently in Spain, but throughout Europe in the future). We already have more than 80 team members, called "Benies," and we continue to hire to support our growth. It's the perfect place to enjoy working as a team, have rapid career growth opportunities, and make a significant impact on the environment.

OUR VALUES

💕 A few words about our values, which are deeply important to us at Bene Bono.

Save what's good: We fight against waste for the benefit of producers, consumers, and the planet.

Save tons: To tackle this issue on a large scale, we aim to become Europeans' go-to choice for high-quality, affordable products.

Better every day: We constantly question and improve our ideas and practices.

Value time: We optimize our most precious resource—our time—to maximize our impact.

Feel safe: Together, we create a nurturing environment where everyone feels comfortable and can grow.

You know Bene Bono is the right fit for you if...

🥕 You want your work to have an impact! And not just any impact: a positive impact on the environment and a community of producers, suppliers, and consumers on a large scale.

🌍 You crave to join a rapidly growing startup that doesn't shy away from its European ambitions (France, Spain, and soon across Europe) #helloitsme 🎶

🧗 You're not afraid to get your hands on the pasta (is that a saying?), but you also want to evolve within a well-funded startup supported by renowned investors (€8M raised from Stride in the UK, Project A in Germany, and Kima in France).

🤝 Joining a people-focused company that prioritizes diversity is essential to you. You want the freedom and opportunity to make a real impact.