Knowledge Base Article
CRM Executive - Dammam, Arabic speaker
Location
Dubai- Dammam
Company: Golden Scent
Description
A CRM Executive needs to understand their company's target audience to understand what consumers want. The role involves the following duties: Planning CRM strategies designed to attract and retain customers while expanding the brand's reach and boosting consumer loyalty.
Principal Duties and Responsibilities
• Managing monthly CRM calendar for multiple marketing channels (email, push, in app, SMS, web push etc.)
• Content creation/ coordination with content team for all types of CRM campaigns.
• Preparing HTML for the daily email campaigns& trigger email campaigns.
• Segmenting customers based on different criteria and keep track of the performance
• Prepare different reports to analyze campaign performance.
• Managing survey campaigns using external tools (survey monkey, survey gizmo etc)
• Execute all types of CRM campaigns (promotional, transactional, automated)
• Coordinating with different teams for campaigns requirements and execute campaigns on timely manner.
• Setting up multichannel customer journey based on different objective.
Requirement
Minimum bachelor’s degree in Management Information Systems, or equivalent
+ 2 years of experience in CRM in e-commerce
Braze knowledge is a plus
Arabic and English fluency
SUCCESS FACTORS
Lean & Agile: You know how to achieve the most with less, can quickly switch strategies if needed
Data driven and results oriented
The ability to meet tight deadlines and outstanding time management skills
Team player
Please contact:
zahra.alsalem@goldenscent.com
Published 2 years ago
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