CRM Executive - Dammam, Arabic speaker

Principal Duties and Responsibilities

• Managing monthly CRM calendar for multiple marketing channels (email, push, in app, SMS, web push etc.)

• Content creation/ coordination with content team for all types of CRM campaigns.

• Preparing HTML for the daily email campaigns& trigger email campaigns.

• Segmenting customers based on different criteria and keep track of the performance

• Prepare different reports to analyze campaign performance.

• Managing survey campaigns using external tools (survey monkey, survey gizmo etc)

• Execute all types of CRM campaigns (promotional, transactional, automated)

• Coordinating with different teams for campaigns requirements and execute campaigns on timely manner.

• Setting up multichannel customer journey based on different objective.

Requirement

Minimum bachelor’s degree in Management Information Systems, or equivalent

+ 2 years of experience in CRM in e-commerce

Braze knowledge is a plus

Arabic and English fluency

SUCCESS FACTORS

Lean & Agile: You know how to achieve the most with less, can quickly switch strategies if needed

Data driven and results oriented

The ability to meet tight deadlines and outstanding time management skills

Team player

Please contact:

zahra.alsalem@goldenscent.com