Learn the ins and outs of every channel that Braze supports—from email, SMS, and WhatsApp to in-app messages, push notifications, paid media, and more.
I'm new to Braze and want to learn how to integrate a personalized copy/paste function within an in-app message. For context: my company is looking to trigger this message on our website after a user completes a specific action. This action involves the user making their own custom URL using our website, so we want to…
I am currently ~35 days into IP warming. Since the start I've had issues with Microsoft. Even when sending ~137 emails a day to highly engaged openers I was marked as spam. Perhaps I moved to quickly with IP warming? I've reeled back to only send to people who opened every email for over 3 months (supposably) before…
I consistently see inflated engagement metrics throughout our account (unique open rate, delivery rate, etc). Any context on why this may be? Here's an example from yesterday:
I’m working on integrating the push primer as part of our app's notification flow. The requirement is to trigger the push primer just before the native OS permission prompt appears, for both Android and iOS. Currently, it’s not working as expected. Could someone guide me on: What specific configuration is required in Braze…
Hi Brazers, I’m hoping to get some advice on an issue we’re running into with email clipping - particularly in Gmail. We're noticing that some of our emails are being clipped, and from what I understand, this typically happens when the total size of the email exceeds Gmail’s 102KB limit. Our email builds often go over…
Is anyone else baffled by how bad the search function is specifically when searching email templates. I can copy and paste the exact email template name into the search bar and it still wont pull up just that one email. It looks like it finds anything with any word in it that matches my search. Surely there is a workaround…
Hi! Just wondered if it is possible to have a video show up in an SMS? I have been sent one from a company, so wondered if it is possible in braze? Thanks heaps! -Meg
We have a modal on the website and currently it appears across all pages. I would like to limit the modal to only fire on the homepage and not the product pages or any other page. But I cannot figure out an option within the filters to make this happen? Any thoughts? We are on Shopify.
Is the HTML Preference Center hosted by Braze or is it a page hosted by the brand?
I'm testing a new canvas to send SMS/MMS and am including a contact card. The contact card when I test the canvas displays as original.vcf. Is this just because it's a test or is this how it's going to appear to customers? Once the card is opened it shows our logo and contact info appropriately but it looks like spam in…
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