Learn the ins and outs of every channel that Braze supports—from email, SMS, and WhatsApp to in-app messages, push notifications, paid media, and more.
Hi All, Has anyone done a re-loop in the canvas where one customer would get the same message multiple times. Not trying to spam the customer but for transactional purpose where they would need to get the same template multiple times based on the number of accounts a customer might have or event a customer runs through.…
What about Microsoft’s requirement on “Compliant P2 (Primary) Sender Addresses: Ensure the “From” or “Reply‐To” address is valid, reflects the true sending domain, and can receive replies”?
Is there a way to find which filter group a user matched when matching a step in a canvas? Ideally I want to use the returned events data which is in USERS_CANVASSTEP_PROGRESSION_SHARED or something like that, but I can only find a reference to the canvas_step_api_id, not anything internal to the step node itself apart…
Hello everyone! I work with a freelance client with specific defined audience goals. I'm blocked with an issue within the current segment filters to ensure zero overlaps but want to see if there's anything I'm missing or if anyone has a suggestion for me. Audience groups and qualifications 1: New or active (within 120 days…
Hi there, I'm new to using Landing Pages, and we're hoping to use them for a lead gen project. Once information is submitted from a landing page, 1. customers are then tracked in a landing page segment and 2. customers are entered into a short outreach canvas. We're collecting information including first name, last name,…
Hi Braze Community, I’m looking for guidance regarding tracking pixel placement in Braze emails. By default, the pixel is placed at the bottom of the email, but we’ve noticed that some of our longer emails are getting clipped by Gmail, which seems to be impacting our open rate tracking. I’ve seen that there’s an option to…
Hi all, We currently have an issue where we can't seem to suppress email addresses from campaigns and canvases. We have used the re-targeting options (i.e those who have received a message etc) but the issue with this is it manages it at a profile level - not email level. The challenge we have is that many of our users…
Hello community, First time poster with my company being on Braze for 5 months. I am trying to find a way to extract engagement performance metrics (such as open%, CTOR%, deliverability%) for all emails sent during a 7 day time period. the only reports I have found wrap up all canvas step emails as a total canvas result. I…
Hello everyone! Context: We are testing a "miniquiz" ( in app survey created in Braze) that we want users to be able to access when they click an email CTA (Answer the quiz) then go to our Mobile app. We created a canvas, so when the User has clicked specific Email they go to the app and we want the in app message (survey)…
Hey folks! My CRM/Product team is looking into implementing Provisional Push for iOS and we're trying to size this opportunity. Does anyone have this implemented? Do you have a baseline open rate? If you're able to provide any other metrics that would also be helpful! Thanks in advance!
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