Learn the ins and outs of every channel that Braze supports—from email, SMS, and WhatsApp to in-app messages, push notifications, paid media, and more.
Hello, Recently did some testing with email forwards and noticed a few things, * Content set to appear only on mobile/desktop both show up in fowarded email version. * Spacing between content blocks seems to have more whitespace in fowraded email version. Leads me to two questions, * Is anyone tracking email forward…
Hi everyone! Looking for some 'guidance/things to know' for migrating to Braze from Salesforce Marketing Cloud. Is there any checklist available which can be referred to? Thank you, Prashant
Hey everyone! I am wondering if anyone had a similar situation: standard tool for isolating control group (global or Canvas- specific) does not fit my business needs, because I want to measure incremental change of product conversions per B2B subscriber, and each B2B subscriber can have more than 1 employee (aka user ID in…
Hi there! I am trying to create a multi-screen in-app message with a survey that has 5 questions. 4 questions have a multiple choice answers and 1 is open-ended text. The ideal flow is that the next question is immediately displayed once a user answers a question. Everyone will see the same 6 questions (aka they don't need…
Hello :) I'm new to Braze and I am working on an action-base canvas including a delay. The idea is to send the campaign the day after an action is performed and at a set time. For example: a customer make a purchase on Monday (doesn't matter the time), I want him/her to enter the canvas and receive my messages on Tuesday…
Hey Community, I'm currently looking into implementing a new Preference Center in our Emails which are adapted based on the Country where the user lives. Currently all new Preference centers are launched but I am having trouble adding these to the email. A simple copy of the liquid code does not result in the preference…
Hi everybody! I was wondering, does anybody have any experience yet with the data side of landing pages? I am currently trying to implement a landing page in our NPS flow (so that, next to the score, we will also receive additional feedback from users), but I come across two things: * Does anybody know if there is already…
I've gone down the rabbit hole with Braze support, Twilio and Front. It doesn't seem possible to respond to SMS messages sent from Braze in a different service. Is that right?
Hey team! We have been using braze for about a week sending campaigns, and I am super keen to run a test amongst either email (not subject line tests), sms or push and would love any really cool ideas you have? I was thinking of testing images in push notifications but want my first proper test to be really cool and stand…
Hi! I am just wondering if it is possible to split a segment into two even segments? I have been downloading the customer details, splitting in excel then reuploading so wondered if there is an easier way? Thanks!
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